Domain Due Diligence
Report for Coinswitch.co
Why we think so?
coinswitch.co is a crypto exchange platform based in India. It receives about 790,000 monthly visits, with most users from India and some from the US and UK. The site uses reputable technologies and standard security practices. However, there are numerous user complaints and reports accusing it of fraud, mostly related to lost funds due to sudden coin delistings, withdrawal issues, and the impact of an external hack involving the WazirX exchange. coinswitch.co is currently involved in legal action against WazirX to recover assets lost due to that platform's hack. While the company has compensation programs, user reviews about recovery and support are mixed, and some independent sources warn of low trust.
Risk Insights
High User Complaints on Fund Safety
- Multiple independent user reviews report losing funds due to coin delistings or withdrawal problems.
- Customer support is often reported as unresponsive or ineffective.
- Users also describe experiences as fraudulent or scam-like.
Active Legal Dispute Ongoing
- CoinSwitch is suing WazirX to recover millions of dollars lost in a hack.
- Legal proceedings may affect user fund security and company reputation.
- This action suggests efforts to protect user assets but also highlights risks.
Legitimate Technical Setup
- Uses standard security tools like Cloudflare and SSL certificates.
- Traffic patterns indicate real user engagement mostly centered in India.
- No blacklist or phishing flags detected for the domain.
Contradictory Signals
While technology and security appear solid, user trust is weakened by repeated claims of fund retention and poor support.
Signal A: High volume of user complaints reporting fraud and fund losses
Signal B: Legitimate infrastructure and no scam blacklist presence
Category Scores
Red Flags & Warnings
- Numerous user reports of fund loss and poor customer support.
- Involvement in unresolved major legal dispute affecting user funds.
🔎 Detailed Checks & Analysis
Domain and Technical Infrastructure
Score: 75/100
Domain and Technical Infrastructure
"Technologies include Google Analytics, Cloudflare, and others generally used by established sites, signaling legitimate infrastructure."
Reason: The domain uses recognized security features like CloudFlare and has a valid SSL certificate.
Traffic & User Engagement
Score: 65/100
Traffic & User Engagement
"Alexa rank and SimilarWeb data indicate significant user volume but page views and time on site are comparatively low."
Reason: Monthly visits are high, mainly from India, with a moderate bounce rate suggesting engaged users.
Reputation and Complaints
Score: 40/100
Reputation and Complaints
"User reviews repeatedly describe inability to withdraw funds and delayed or no refunds; some label the platform a scam."
Reason: There are frequent reports of lost funds, unhelpful support, and accusations of fraud from multiple independent sources.
Legal Status & Disputes
Score: 50/100
Legal Status & Disputes
"Ongoing legal action indicates risk but also effort to resolve issues and recover assets for users."
Reason: The company is engaged in a major legal dispute over funds stuck on WazirX after a hack, with no other major lawsuits found.
Contact and Identity Verification
Score: 70/100
Contact and Identity Verification
"Presence of official contact details supports authenticity but does not guarantee user satisfaction."
Reason: The site lists multiple official emails, verified social media, and a physical office in Bengaluru, India.
Blacklist & Phishing Checks
Score: 85/100
Blacklist & Phishing Checks
"No detected phishing or malware threats on common scanning services."
Reason: No findings on crypto scam blacklists or Google Safe Browsing blacklist reflect absence of known malicious activity.
Your Next Steps
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1
Be cautious before depositing funds; verify current user reviews and status.
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2
Check compensation and recovery program offers if affected by fund losses.
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3
Monitor ongoing legal proceedings with WazirX for resolution updates.
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4
Use official contact channels for support and clarifications.
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5
Consider alternative, well-established crypto platforms with clearer reputations.
Evidence & Citations
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CoinSwitch Reviews and Money Loss Reports
Provides detailed user complaints and company compensation efforts.
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SimilarTech Profile for coinswitch.co
Data on site traffic, technologies used, and security features.
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Legal Dispute Between CoinSwitch and WazirX
Details on the ongoing legal battle and fundraising impact.
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Website Contact and Social Media Channels
Official company contacts and verified social media presence.
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Crypto Scam Sniffer Blacklist Check
No blacklist found for coinswitch.co.
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USPTO Trademark Search Results for 'coinswitch'
No active registrable trademarks found for CoinSwitch branding.
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