Domain Due Diligence
Report for Chewy.com
Why we think so?
Chewy.com is a well-established online pet supply retailer with a strong presence in the United States. It receives about 40 million monthly visits and ranks #827 globally, with most traffic coming directly or via search. The site uses reputable security and marketing technologies, including DigiCert SSL certification and major content delivery networks. Chewy provides multiple contact emails and phone numbers, and is listed on Google Maps with user ratings. Trademark checks found unrelated older trademarks on the 'CHEWY' name but nothing suspicious. Consumer complaints exist around order fulfillment, refunds, and promotional issues, with some users reporting lost money due to disputed charges or unresolved refunds. Legal disputes include shareholder lawsuits and class-action claims about sales tax on subscription programs. Despite these issues, Chewy maintains a high volume of usage, reasonable bounce rates, and formal corporate infrastructure.
Risk Insights
Strong Web Presence and Security
- 40 million monthly visits and global rank #827
- Valid SSL certificate from DigiCert
- Multiple trusted security and marketing tools in use
Consumer Complaints on Refunds & Orders
- Disputed charges and refund denials reported
- Issues with promotional offers fulfillment
- Some cases unresolved or customer dissatisfaction persists
Legal Disputes Present
- Shareholder and class-action lawsuits ongoing
- Claims include sales tax and fiduciary duty disputes
- Typical for large e-commerce platforms but adds risk
Contradictory Signals
While the business is legitimate and well-established, users should exercise caution due to reported order and refund issues.
Signal A: High traffic, strong security, and established domain support high trust.
Signal B: Multiple consumer and legal complaints suggest risks in business practices.
Category Scores
Red Flags & Warnings
- Multiple consumer reports of unresolved refund and refund denial issues that have caused user losses.
- Ongoing legal disputes including class-action lawsuits over sales tax practices and shareholder litigation.
🔎 Detailed Checks & Analysis
Domain age and registrar
Score: 90/100
Domain age and registrar
"Older domains with consistent registration history tend to have lower scam risk."
Reason: The domain chewy.com has been registered since 2004 with a reputable registrar, indicating a mature and stable web presence.
Traffic and audience
Score: 90/100
Traffic and audience
"Legitimate e-commerce sites usually maintain sustained high traffic and user engagement metrics."
Reason: High monthly visits (~40 million) and solid global ranking (#827) reflect broad user trust and engagement.
Security technologies
Score: 90/100
Security technologies
"These measures are standard for protecting customer data and preventing fraud."
Reason: Valid DigiCert SSL certificate and multiple security and content delivery technologies are in use.
Consumer complaints and disputes
Score: 45/100
Consumer complaints and disputes
"While complaints are expected for large retailers, unresolved refund issues raise caution."
Reason: There are numerous consumer complaints about refunds, order fulfillment, and disputed charges leading to customer loss.
Legal issues and lawsuits
Score: 50/100
Legal issues and lawsuits
"Legal disputes do not prove fraud but should be noted in assessing risk."
Reason: Ongoing legal cases including tax dispute class-actions and shareholder lawsuits introduce risk considerations.
Blacklist and phishing status
Score: 100/100
Blacklist and phishing status
"No technical flags for malicious or deceptive behavior detected."
Reason: No listings on crypto scam or Google Safe Browsing blacklists or phishing databases.
Your Next Steps
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1
If you plan to shop on Chewy.com, verify orders carefully and keep records of transactions.
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2
Use credit cards with fraud protection to mitigate disputes over unauthorized charges.
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3
Contact Chewy’s customer service promptly for refunds or order issues and escalate via BBB if unresolved.
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4
Review recent user reviews and dispute history before making large or subscription purchases.
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5
Avoid relying on promotional offers without confirming their terms and fulfillment.
Evidence & Citations
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SimilarWeb traffic and technology analysis for chewy.com
Provides traffic, ranking, and technology stack details.
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Chewy.com domain and security info from WHOIS and SSL records
Valid SSL certificate and domain registration details.
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Consumer complaints and reviews about Chewy.com
Reports of refund issues and payment disputes.
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Chewy.com physical locations and user ratings on Google Maps
Confirms real fulfillment center presence.
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Crypto scam blacklist and Google Safe Browsing status
No blacklist or phishing/malware flags for chewy.com.
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