Domain Investigation Report
Report generated: Dec 16, 2025
chess.com
http://chess.comWhy we think so?
Chess.com is a well-established website that ranks #93 globally with over 204 million monthly visits, primarily from the US and India. It offers online chess games, puzzles, and community features. The site uses robust technology stacks including CloudFlare for CDN and security, Adobe and Google analytics tools, and multiple advertising and privacy technologies. Chess.com has active social media presence and multiple contact emails listed, demonstrating organizational transparency. No listings on crypto scam or Google Safe Browsing blacklists. User reviews highlight challenges with cheating detection, account bans, billing, and customer support. Legal disputes include a high-profile defamation case settled in 2023 and a proposed 2024 data privacy class action. Overall, Chess.com appears technically reliable and widely used, but users should be mindful of support and billing concerns.
Risk Insights
Strong Traffic and Infrastructure
- Over 204 million monthly visits globally
- Uses CloudFlare CDN and reputable tech stack
- Valid SSL certificate ensures secure connections
User Complaints on Support and Billing
- Customers report difficulty reaching human support
- Billing disputes, including charges post-cancellation
- Fair-play bans sometimes perceived as unfair
Legal Disputes Resolved or Pending
- 2018 defamation lawsuit settled in 2023
- Proposed 2024 class action over data privacy
- No current legal barriers to access or use
Category Scores
Red Flags & Warnings
- Users report opaque fair-play enforcement leading to account bans and slow appeal processes.
- Complaints exist about confusing billing, including charges after cancellation and difficulties obtaining refunds.
- Customer support accessibility is limited mostly to AI-driven support widgets, frustrating some users.
Detailed Checks & Insights
0-100 Scale
Domain Traffic and Popularity
Score: 90
Domain Traffic and Popularity
Reason: Chess.com ranks #93 globally with over 204 million monthly visits, confirming it is a widely used platform.
Technical Infrastructure
Score: 90
Technical Infrastructure
Reason: The domain uses current SSL certificates, CloudFlare CDN, and reputable analytics and advertising technologies.
Ownership and Contact Transparency
Score: 85
Ownership and Contact Transparency
Reason: Chess.com provides multiple official contact emails and maintains active social media channels.
Blacklist and Malware Checks
Score: 95
Blacklist and Malware Checks
Reason: No listings detected on Google Safe Browsing or crypto scam blacklists.
User Reviews and Complaints
Score: 60
User Reviews and Complaints
Reason: Complaints relate mainly to user support, billing, and cheating enforcement rather than outright fraud.
Legal and Trademark Status
Score: 65
Legal and Trademark Status
Reason: Chess.com settled a defamation lawsuit in 2023 and faces a proposed privacy class action; no active litigation blocking use.
Your Next Steps
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1
If you subscribe, monitor billing closely to avoid unwanted auto-renewals or charges.
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2
Use Chess.com's report features to flag any suspected scammers or policy violations.
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3
Be aware that customer support may be automated and patience may be required to resolve issues.
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4
Stay updated on the ongoing data privacy class action for any impacts on your data rights.
Evidence & Citations
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Chess.com Technology and Traffic Overview
Shows site popularity, technologies used, and infrastructure details.
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Chess.com WHOIS, DNS and SSL information
Includes domain registrar, SSL validity, and DNS configuration.
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Chess.com Complaints and Scam Reports Summary
Contains user-reported issues about cheating enforcement, billing, and scams.
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Chess.com Crypto Scam Blacklist Check
No appearance in crypto scam blacklists.
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