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Domain Investigation Report

Report generated: Dec 15, 2025

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chase.com

http://chase.com
Geo: US
Website: Site icon
Category: Domain
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Chase.com is the official website of JPMorgan Chase & Co., a major U.S. bank offering credit cards, mortgages, commercial banking, auto loans, investing, and retirement planning. It ranks among the top 150 sites globally with over 175 million monthly visits, primarily from U.S. users. The site uses secure SSL certification and a robust technology stack including Adobe Experience Manager and Akamai content delivery, supporting high traffic and complex financial services. Official contact points include multiple verified emails and phone numbers, alongside active social media profiles. Customer reviews show mixed experiences with common complaints about fees and customer service, but overall its extensive branch network, 24/7 support, and trusted financial reputation reinforce its legitimacy. Recent reports highlight scams impersonating Chase, urging vigilance. Additionally, JPMorgan Chase faces several ongoing lawsuits involving interest rate fixing, employee health plans, and data breaches, reflecting typical challenges for a large financial institution. Overall, chase.com is a well-established, authentic domain with strong technical and business validity but requires users to be cautious of external scams using its name.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Strong Technical Security

  • Uses an Extended Validation SSL certificate from DigiCert.
  • Employs robust technologies like Adobe Experience Manager and Akamai CDN.
  • Configures many verification TXT records and secure DNS settings.
✅

Legitimate High-Traffic Business Site

  • Ranks #133 globally with over 175 million monthly visits.
  • Majority of traffic comes directly from U.S. users.
  • Offers a broad range of financial services online.
⚠️

User Complaints Reflect Typical Bank Challenges

  • Customer service and fees are common complaint topics.
  • Ongoing lawsuits do not imply fraudulent activity but point to legal risks.
  • Users should carefully review fees and account terms.

Category Scores

Red Flags & Warnings

  • Customer complaints mention account fees, fund holds, and customer service issues, which can impact user experience but do not indicate scam.
  • Ongoing lawsuits include allegations of interest rate fixing and health plan mismanagement, reflecting some legal risks for the company.

Detailed Checks & Insights

0-100 Scale

Domain Age and Registrar Validity

Score: 95
Passed

Reason: Registered since 1995 with MarkMonitor, a reputable registrar; domain states protected.

Traffic Quality and Volume

Score: 90
Passed

Reason: High volume (~175M monthly visits) and majority direct traffic from the US.

Technical Security

Score: 95
Passed

Reason: Uses Extended Validation SSL certificate issued by DigiCert; site uses recognized CMS and CDN tech.

Business and Contact Transparency

Score: 85
Passed

Reason: Multiple verifiable official contact emails and phones; active social media accounts linked.

Reputation and User Feedback

Score: 75
Passed

Reason: Mixed reviews with complaints about fees and service but recognized as a major financial institution.

Blacklist and Scam Reports

Score: 100
Passed

Reason: No listings on crypto scam or Google Safe Browsing blacklists.

Your Next Steps

  • 1

    Verify any communication claiming to be from Chase by contacting the official phone numbers or using the official website rather than caller ID or links.

  • 2

    Be cautious of scams impersonating Chase, especially on social media or via messages asking for personal or financial information.

  • 3

    Check Chase’s official cybersecurity and fraud prevention resources for updates on current scams and protection tips.

  • 4

    If experiencing issues with Chase services, consider reporting complaints using the official Chase feedback portal or regulatory bodies like the BBB.

Evidence & Citations

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