Domain Investigation Report
Report generated: Dec 31, 2025
carrentals.com
http://carrentals.comWhy we think so?
Carrentals.com is a website offering car rental bookings at over 29,000 locations worldwide, mainly serving the United States. It runs on established infrastructure from Amazon and Akamai and attracts approximately 226,000 monthly visitors. The domain is registered with CSC Corporate Domains, Inc., created over 28 years ago, and holds a registered trademark for the brand. While technically sound and secure, customer feedback is overwhelmingly negative, citing issues like refund denials, hidden fees, poor customer service, and bait-and-switch pricing. The site operates as a broker connected with third-party rental providers, which leads to frequent disputes and unresolved complaints. No major lawsuits are reported, but many customers report unresolved disputes through BBB and review sites. Users are advised to exercise caution and consider booking directly with rental companies.
Risk Insights
Established Brand with Trademark
- Registered US trademark since 2017
- Corporate domain registration over 28 years old
- Consistent brand and domain identity
High Volume of Customer Complaints
- Widespread refund and service issues reported
- Low ratings on BBB and Sitejabber (1.3 stars)
- Common problem areas: fees, cancellations, support
No Safety or Blacklist Flags
- No Google Safe Browsing or scam blacklist matches
- SSL certificates valid and up-to-date
- Infrastructure uses reputable CDNs and servers
Category Scores
Red Flags & Warnings
- Numerous unresolved customer complaints about refund and cancellation disputes.
- Reports of bait-and-switch pricing and hidden additional fees.
- Poor customer service with reports of unresponsive support and extended wait times.
Detailed Checks & Insights
0-100 Scale
Domain and Technical Infrastructure
Score: 85
Domain and Technical Infrastructure
Reason: Domain is long-standing, securely hosted on Amazon and Akamai, with reputable tech stack and moderate traffic.
Customer Trust and Reputation
Score: 30
Customer Trust and Reputation
Reason: Widespread negative reviews highlight serious issues with refunds, hidden fees, and customer service.
Legal and Brand Validity
Score: 75
Legal and Brand Validity
Reason: The brand is protected by a registered U.S. trademark, and the domain ownership is consistent with corporate registration.
Safety and Scam Blacklists
Score: 90
Safety and Scam Blacklists
Reason: No indications of phishing or blacklisting on Google Safe Browsing or crypto scam databases.
Business Contact and Transparency
Score: 70
Business Contact and Transparency
Reason: Contact emails and phone numbers are available but mixed with different sources; some support links are external.
Traffic and Market Presence
Score: 75
Traffic and Market Presence
Reason: Over 225,000 monthly visits with primarily U.S. traffic and high search visibility in car rental category.
Your Next Steps
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1
Consider booking directly with car rental providers to avoid potential disputes.
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2
Review all terms carefully before payment, especially regarding cancellations and insurance fees.
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3
Use credit cards with good fraud protection when paying online.
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4
Check recent user reviews on trusted platforms to assess current service status.
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5
If issues arise, attempt dispute resolution through official channels like BBB or credit card companies.
Evidence & Citations
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Carrentals.com customer complaints and reviews on BBB and Sitejabber
Extensive customer complaints about refund denials and poor service detected.
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US Trademark registration for CARRRENTALS.COM
Verified registration confirming brand legitimacy.
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Domain registration and SSL details for carrentals.com
Domain aging over 28 years with valid secure certificate.
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