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Domain Due Diligence

Report for Captioncall.com

Report Date
November 19, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

CaptionCall.com is a U.S.-based service aimed at helping deaf and hard-of-hearing people with captioned telephone communication. The domain has been active since 2006 and is operated by Sorenson Communications, Inc., a well-known global provider in the accessible communication space. The site leverages reputable technologies and has a modest, primarily U.S. audience with about 2,600 monthly visits. CaptionCall has faced notable legal and regulatory enforcement actions, including multi-million dollar settlements with the FCC related to privacy violations and improper business practices. Though the company itself is not fraudulent, its captioning service has been misused by scammers targeting vulnerable users. The service provider and regulators advise caution and vigilance when using CaptionCall services. Overall, CaptionCall shows strong legitimacy but carries consumer risk due to potential scam exploitation beyond the company's control.

Confidence Score
73%

Risk Insights

⚖️

Established but Legally Challenged

  • Domain active since 2006 with solid trademark protection.
  • Involved in multi-million-dollar FCC settlements.
  • Privacy and compliance issues affect user trust.
⚠️

Service Vulnerability to Scams

  • Captioning service operators must relay calls verbatim.
  • Scammers exploit this to deceive hearing-impaired users.
  • Users must be cautious and verify unexpected calls.

Contradictory Signals

While the company is authentic, vulnerabilities in the service allow scammers to target consumers.

Signal A: CaptionCall maintains legitimate business operations with verified ownership

Signal B: Service misuse and regulatory breaches raise consumer risk

Category Scores

Red Flags & Warnings

  • FCC settlements reveal violations of user privacy and unlawful business practices, reducing trustworthiness.
  • CaptionCall's service is susceptible to scams targeting hearing-impaired users due to regulatory constraints on operator intervention.

🔎 Detailed Checks & Analysis

Domain and Ownership Verification

Score: 85/100
Passed

"Strong identity signals with multiple USPTO trademark registrations matching business operations."

Reason: Domain registered since 2006 with reputable registrar and consistent ownership information under Sorenson Communications.

Website Traffic and Engagement

Score: 70/100
Passed

"Traffic data shows no sudden spikes indicative of fraudulent activity."

Reason: Modest but real user traffic chiefly from the US with engagement metrics reflecting active use.

Technical Infrastructure

Score: 75/100
Passed

"Incorporates common and reputable web technologies for a business of this size."

Reason: Professional-grade infrastructure including Amazon hosting and Microsoft email services supports site credibility.

Reputation and Scam Reports

Score: 55/100
Failed

"Warnings exist regarding scams using CaptionCall's captioning service, increasing risk to consumers."

Reason: No direct scam accusations against CaptionCall, but service misuse documented enabling scams on vulnerable users.

Legal and Regulatory Compliance

Score: 40/100
Failed

"Serious compliance issues weaken trust and warrant consumer caution."

Reason: Multiple major FCC settlements for privacy breaches, improper incentives, and inaccurate funding claims.

Your Next Steps

  • 1

    Exercise caution when receiving unexpected calls via CaptionCall services; verify caller identities independently.

  • 2

    Report any suspicious calls or scams involving captioned telephone services to consumer protection agencies.

  • 3

    Review FCC guidelines and CaptionCall's fraud warnings to understand risks and protections.

  • 4

    Check for updates on the company's privacy and compliance measures following FCC settlements.

  • 5

    Avoid sharing sensitive financial information over captioned calls unless fully verified.

Evidence & Citations

🕵🏻 Keep investigating

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