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Domain Due Diligence

Report for Caixabank.es

Report Date
December 5, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

CaixaBank.es is the official website of CaixaBank, a major Spanish bank with a strong presence in retail and business banking. The site serves primarily Spanish visitors, receiving about 17.5 million monthly visits, mostly direct and via search. CaixaBank is a longstanding financial institution based in Barcelona and holds multiple active trademarks. The domain uses reputable technologies and security measures including a valid Extended Validation SSL certificate. Public news coverage includes recent credit line offerings and sustainability recognition. However, customer reviews warn of poor service, unexpected fees, and slow complaint handling, with some labeling it a "scam" colloquially due to dissatisfaction rather than fraud. CaixaBank actively warns about fraud attempts impersonating its brand via fake messages and websites. Recent regulatory fines concern data protection practices. Overall, caixabank.es is a legitimate, regulated bank website but users should remain vigilant about phishing scams and service complaints.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🌍

High Traffic from Spain

  • Over 17 million monthly visits mainly from Spain.
  • Direct and search traffic dominate sources.
  • Strong regional presence supports authenticity.
✅

Strong Brand Protection

  • Multiple active trademarks related to banking services.
  • Trademark filings date back to 1990s and recent years.
  • Brand ownership clearly registered in official records.
⚠️

Customer Service Concerns

  • Widespread reports of poor customer support and hidden fees.
  • High volume of low ratings on review sites.
  • Negative sentiment affects reputation though not legitimacy.

Contradictory Signals

The site and bank are official and legally registered but face reputational and compliance challenges.

Signal A: Domain has valid SSL and trademark records indicating authenticity

Signal B: Numerous customer complaints and data protection fines.

Category Scores

Red Flags & Warnings

  • Significant customer complaints about service quality and hidden fees impacting reputation.
  • Regulatory fines for data protection breaches indicate legal compliance issues.

🔎 Detailed Checks & Analysis

Domain Legitimacy

Score: 90/100
Passed

"Traffic and domain origin details confirm expected geography and user base."

Reason: The domain has high traffic (~17.5M monthly visits) with the majority from Spain, consistent with a major retail bank.

Technology and Security

Score: 90/100
Passed

"Security setup indicates commitment to safe user experience."

Reason: The domain employs modern web technologies, including encryption with a valid Extended Validation SSL certificate issued by an established CA.

Brand and Trademark Validity

Score: 90/100
Passed

"USPTO records show trademark active and owned by established entity."

Reason: Multiple active trademarks for CaixaBank exist, covering banking services and confirming legitimate brand usage.

Blacklist and Scam Detection

Score: 95/100
Passed

"No detections imply low risk of phishing hosted on this domain."

Reason: The domain is not listed on known crypto scam or phishing blacklists. Google Safe Browsing found no risk indications.

News and Public Perception

Score: 75/100
Passed

"Press coverage supports business authenticity but reveals service concerns."

Reason: News articles report on CaixaBank's legitimate business activities and recognitions, though some client dissatisfaction is publicized.

Customer Feedback and Legal Issues

Score: 50/100
Failed

"While legitimate, the bank has reputational challenges and ongoing legal compliance issues."

Reason: Customer reviews report frequent complaints about service quality, fees, and account issues; regulatory fines relate to data protection violations.

Your Next Steps

  • 1

    Verify URLs carefully before logging in to avoid phishing scams.

  • 2

    Use official contact details from the site or statements to report suspicious activity.

  • 3

    Review and compare banking terms and fees to ensure suitability.

  • 4

    Stay informed on complaints trends and regulatory updates for better banking decisions.

Evidence & Citations

🕵🏻 Keep investigating

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