Domain Investigation Report

Report generated: Jan 6, 2026

cafezupas.com

http://cafezupas.com

Geo: unknown

Website:

Category: Domain

Recommendation

Caution

Overall Summary

Suspicious

Why we think so?

Café Zupas operates an established chain specializing in fresh soups, salads, sandwiches, and catering services. The site attracts about 243,000 monthly visits, mostly from the U.S., with a strong direct and search traffic presence. It uses reputable technologies like Amazon cloud services and Google Analytics, and maintains valid SSL certificates. Public locations show positive ratings around 4.4 to 4.5 stars on Google, reflecting solid customer satisfaction. However, the company has faced significant challenges related to customer service complaints and a notable data breach in late 2024. Lawsuits have been filed concerning this breach, and the Better Business Bureau assigns an F rating due to unresolved complaints. No evidence suggests the business operates scams or fraudulent schemes.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.

75%

Risk Insights

🛡️

Strong Technical Setup

Uses Amazon hosting and CDN services
Maintains valid SSL certificate
Proper DNS and email configurations

📊

High Traffic and Engagement

About 243,000 monthly visits mainly from the US
Good user engagement with low bounce rate
Majority direct and organic search traffic

⚠️

Customer Service Issues

Widespread negative reviews on consumer complaint sites
Low complaint resolution rate (3%)
BBB assigns an F rating due to non-responsiveness

❗

Serious Data Breach and Lawsuits

Data breach exposed customer personal info in October 2024
Multiple class action lawsuits ongoing
Company notified affected individuals months after breach

Category Scores

Red Flags & Warnings

Poor customer service ratings with widespread complaints and low resolution rates.
Recent significant data breach exposing customer personal information.
Multiple lawsuits related to data breach indicating legal risks and business challenges.
BBB assigns an F rating due to failure to address consumer complaints effectively.

Detailed Checks & Insights

0-100 Scale

Domain Technical Setup

Score: 90

Passed

"The domain is hosted on Amazon Web Services, uses Amazon CloudFront CDN, and has a valid SSL certificate issued by Amazon RSA 2048 M02 issuer, valid through May 21, 2026. DNS and MX records are correctly configured."

Reason: Uses reputable hosting and cloud providers, along with valid SSL certificate.

Traffic and Engagement

Score: 85

Passed

"Site receives ~243K monthly visits mainly from the US, with a bounce rate of 34.3% and about 4.56 pages viewed per visit, indicating genuine user interest."

Reason: Monthly traffic is stable and relatively high with normal engagement such as bounce rate and pages per visit.

Business Content and Reputation

Score: 40

Failed

"The Better Business Bureau assigns an F rating due to failure to respond to 13 complaints. Customer reviews highlight problems with service quality, order accuracy, and refund difficulties. Only 3% of complaints appear resolved."

Reason: Significant customer service complaints and unresolved issues affect reputation negatively.

Legal and Compliance

Score: 45

Failed

"A major data breach in late 2024 exposed personal information and led to class action lawsuits. No trademark conflicts found in USPTO search. No indication of fraudulent operations."

Reason: Data breach and ongoing litigation raise legal concerns, but no fraud or trademark issues detected.

Blacklist and Safety Flags

Score: 90

Passed

"Domain not flagged by Google Safe Browsing or crypto scam sniffer services, indicating no immediate technical security threats."

Reason: Domain is clean of malware, phishing, and crypto scam blacklists.

Verified Business Presence

Score: 85

Passed

"Multiple Café Zupas locations appear on Google Maps with ratings around 4.4 to 4.5 stars and thousands of reviews, showing an established business footprint."

Reason: Physical locations with good user ratings support legitimacy.

Your Next Steps

1

Exercise caution when providing personal data or payment info online due to the history of data breach.
2

Contact customer support proactively to resolve complaints before transactions.
3

Monitor for updates on the data breach litigation and any new consumer alerts.
4

Verify locations and contact details directly from official sources before visiting or ordering.