Domain Due Diligence
Report for Boostmobile.com
Why we think so?
Boostmobile.com is the official website of Boost Mobile, a well-known prepaid wireless service provider based in the United States. The site receives around 9.9 million visits per month, mostly from U.S. users, and is supported by reliable infrastructure including Amazon AWS and Adobe Experience Manager. It uses secure HTTPS and holds a valid SSL certificate issued by DigiCert. The company operates many physical cell phone stores with positive aggregated user ratings. However, numerous customer complaints highlight recurring issues with billing disputes, refund delays, and service problems, some describing these as fraudulent business practices. Legal disputes and arbitration requirements further complicate customer recourse. Despite this, the website itself is not flagged for direct phishing or malware risks and carries no trademark conflicts or blacklisting. Users should proceed with caution due to ongoing customer service and business practice concerns.
Risk Insights
High Website Traffic Indicates Legitimate Operation
- Nearly 10 million monthly visits mainly from US users
- Global rank near #5,500 shows significant traffic
- Supported by major traffic sources direct and search
Customer Complaints Signal Business Practice Issues
- Frequent BBB reports on billing and refund problems
- Customers describe suspicious or fraudulent experiences
- Legal disputes and arbitration limit customer remedies
Contradictory Signals
Site is technically sound and has physical presence, but customer reputation is tarnished by billing and service issues.
Signal A: High legitimacy signals (traffic, SSL, stores)
Signal B: Serious negative customer feedback and legal disputes
Category Scores
Red Flags & Warnings
- Multiple unresolved customer complaints indicate possible deceptive billing and refund practices.
- Legal disputes highlight ongoing business conflicts and limited customer lawsuit options due to arbitration clauses.
🔎 Detailed Checks & Analysis
Domain and infrastructure check
Score: 90/100
Domain and infrastructure check
"No technical red flags detected indicating phishing or compromised infrastructure."
Reason: Boostmobile.com uses reputable hosting providers such as Amazon and Adobe, with valid SSL and secure DNS.
Traffic and reputation verification
Score: 80/100
Traffic and reputation verification
"Traffic stats and engagement level support normal consumer use patterns."
Reason: Site traffic is substantial and mostly from the United States, consistent with a legitimate business.
Business presence and reviews
Score: 50/100
Business presence and reviews
"Conflicting signals between physical presence and customer dissatisfaction."
Reason: Although physical stores exist with positive ratings, consumer complaints about fraud and poor service are frequent and unresolved.
Blacklist and legal risks
Score: 70/100
Blacklist and legal risks
"Legal complexity and customer disputes reduce trust, though site itself is clean."
Reason: No blacklisting by phishing or crypto scam services, but multiple legal disputes and arbitration clauses indicate moderate risk.
Trademark and brand verification
Score: 90/100
Trademark and brand verification
"This supports a legitimate brand footprint without impersonation risk."
Reason: No trademark conflicts detected for Boost Mobile branding.
Your Next Steps
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1
Verify transactions carefully before payment and keep detailed records of communications.
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2
Report suspected fraud or unauthorized charges immediately to Boost Mobile and relevant consumer protection agencies.
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3
Consider alternative prepaid wireless providers if unresolved issues arise with Boost Mobile.
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4
Be cautious of scams impersonating Boost Mobile; use official site links and verified contact information.
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5
Monitor credit and bank statements regularly for suspicious activity related to Boost Mobile accounts.
Evidence & Citations
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Boost Mobile website technology and traffic summary
Shows infrastructure, traffic volume, and technology stacks used by boostmobile.com.
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Boost Mobile traffic and keyword stats from SimilarWeb
Details on visitor geography, traffic sources, and engagement metrics.
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Boost Mobile store locations and ratings on Google Maps
Listing of physical store presence and user reviews verifying business legitimacy.
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WHOIS and SSL certificate data for boostmobile.com
Domain registration, registrar info, and SSL certificate validity details.
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USPTO trademark search for 'boostmobile'
No conflicting trademarks were found relating to 'boostmobile'.
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Reports of Boost Mobile customer complaints and fraud issues
Customer complaints about billing disputes, refund issues, and fraud allegations.
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