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Domain Investigation Report

Report generated: Jan 6, 2026

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blacklane.com

http://blacklane.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Blacklane.com is a global chauffeur service offering professional ride bookings across countries, with about 865,800 monthly visits and a strong presence in the US, India, and Australia. The site integrates many technologies, such as Amazon hosting and analytics tools, and is backed by a long-established domain registered since 2008. Trademark records confirm the legitimate use of the Blacklane brand by BlackLane GmbH in Germany. The domain's SSL certificate is valid, and no blacklists or scam flags appear in safety databases. Blacklane receives mostly positive reviews praising punctuality and professional drivers, but several user complaints highlight problems with last-minute cancellations, poor communication, vehicle substitutions, and billing disputes. Labor lawsuits related to driver treatment have been filed in the US but involve arbitration agreements. Overall, the site appears authentic and operational, though some service inconsistencies and customer dissatisfaction are reported.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
83%

Risk Insights

🛡️

Domain & Hosting Legitimacy

  • Domain active since 2008 with stable registrar records
  • Hosted on Amazon AWS with valid SSL certificate
  • No listings on major scam or phishing blacklists
⚠️

Mixed User Experiences

  • Many users report last-minute cancellations and reliability issues
  • Billing disputes and poor customer support noted
  • Positive ratings exist but complaints suggest inconsistent service
📄

Trademark and Legal Status

  • Blacklane registered trademark owned by German company
  • US labor lawsuits filed; arbitration required under terms
  • Legal presence supports business legitimacy

Category Scores

Red Flags & Warnings

  • Multiple customer complaints describe last-minute cancellations and poor communication leaving users stranded.
  • Reports of misleading vehicle class substitutions and hidden fees suggest possible deceptive practices.
  • Labor lawsuits alleging wage violations and misclassification have been filed against Blacklane subsidiaries in the US.

Detailed Checks & Insights

0-100 Scale

Domain Age and Registrar

Score: 95
Passed

"Older domain age typically increases trustworthiness and legitimacy."

Reason: Domain registered since 2008 with GoDaddy.com and shows no signs of recent suspicious transfers.

Hosting and Technical Infrastructure

Score: 95
Passed

"Sophisticated technology stack consistent with legitimate business operations."

Reason: Uses major providers like Amazon AWS for hosting and CDN, with multiple analytics and tracking tools indicating professional management.

SSL Certificate Validity

Score: 100
Passed

"SSL protects user data and is standard for authentic websites."

Reason: Has a valid SSL certificate issued by Amazon RSA 2048 M04, effective from 2025-09-22 to 2026-10-21.

Blacklist and Scam Reports

Score: 90
Passed

"Lack of blacklists supports authenticity but does not guarantee no issues."

Reason: No listings found on prominent crypto scam or phishing blacklists; Google Safe Browsing shows no risk detected.

Customer Reviews and Reputation

Score: 50
Failed

"Service consistency issues reduce user trust despite overall positive ratings."

Reason: Mixed user feedback: many positive reviews exist, but repeated complaints about service cancellations, unreliability, hidden fees, and poor support reduce reputation score.

Legal Standing and Trademark

Score: 85
Passed

"Trademark registration confirms legitimate brand; labor disputes may affect service perception."

Reason: Blacklane marks are live trademarks registered in Germany by BlackLane GmbH; US lawsuits involve labor disputes but are managed via binding arbitration.

Your Next Steps

  • 1

    Verify your specific booking details and check for cancellations before travel.

  • 2

    Contact customer service with clear evidence if you experience unexpected charges or service issues.

  • 3

    Consider alternative transport providers if reliability is critical.

  • 4

    Monitor public legal developments related to labor disputes for impacts on service quality.

  • 5

    Check social media channels for real-time updates and user feedback.

Evidence & Citations

📌 More checks:

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