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Domain Due Diligence

Report for Betterhelp.com

Report Date
October 20, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

BetterHelp.com is a well-established online therapy platform owned by Teladoc Health. It offers accessible mental health counseling through licensed therapists, attracting over 6.7 million monthly visits mainly from the United States. The site employs reputable technology providers like Amazon and Google, uses reliable DNS and SSL certificates, and maintains a domain registered since 1999. Despite its legitimacy, BetterHelp has faced legal scrutiny, including a $7.8 million FTC settlement over privacy concerns and complaints about billing practices and service quality. User reviews show mixed experiences, with some reporting billing and cancellation challenges, but the platform is not flagged as a scam by major security blacklists or regulatory bodies.

Confidence Score
83%

Risk Insights

🛡️

Established and Trusted Brand

  • Teladoc Health owns BetterHelp.
  • Domain active since 1999.
  • Registered trademarks support legitimacy.
📊

High Site Traffic and Engagement

  • About 6.7 million visits monthly.
  • Majority users from United States.
  • Strong engagement metrics and search visibility.
⚠️

Past Privacy Settlement

  • FTC fined $7.8M in 2023 over data sharing issues.
  • BetterHelp committed to improved privacy controls.
  • Users should review privacy policies carefully.

Contradictory Signals

While not a scam, users report dissatisfaction that affects perception of service value.

Signal A: Site verified legitimate with no scam blacklists

Signal B: User complaints about billing and therapist quality

Category Scores

Red Flags & Warnings

  • FTC settlement in 2023 for privacy violations involving data sharing with third parties.
  • Some users report billing confusion, difficulty canceling subscriptions, and no-refund policies.
  • Complaints about therapist responsiveness and quality, affecting user satisfaction.

🔎 Detailed Checks & Analysis

Domain Validity and Age

Score: 90/100
Passed

"A long domain age generally increases trustworthiness and reduces risk of scam."

Reason: Domain has been registered since 1999 with reputable registrar and stable DNS setup.

Traffic and Reputation Metrics

Score: 85/100
Passed

"These traffic metrics suggest real user engagement and legitimacy."

Reason: High monthly visits (~6.7M) mainly from US users and solid global rank indicate established presence.

Technical Infrastructure

Score: 85/100
Passed

"Such infrastructure is typical of legitimate, professionally managed websites."

Reason: Uses reputable cloud providers and content delivery networks (Amazon, CloudFlare) with valid SSL certificate.

Blacklist and Malware Checks

Score: 95/100
Passed

"Absence from these lists supports safety and lack of scam activity."

Reason: No detections on major scam or phishing blacklists like crypto scam sniffer or Google Safe Browsing.

Legal and Compliance Record

Score: 70/100
Passed

"While not disqualifying trust, customers should be aware of past privacy concerns."

Reason: Has faced a significant FTC privacy settlement, reflecting prior compliance issues but corrective action taken.

Your Next Steps

  • 1

    Review BetterHelp's billing and cancellation policies carefully before subscribing.

  • 2

    Monitor your subscription payments and use the official website to manage cancellations.

  • 3

    Consider reading multiple user reviews to set realistic expectations about service quality.

  • 4

    Report any suspicious billing or service issues to consumer protection agencies.

Evidence & Citations

🕵🏻 Keep investigating

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