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Investigation & Evidence Report

Generated on Jan 20, 2026

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better.org.uk

http://better.org.uk
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
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Overall Summary
Safe
  Why we think so? 

better.org.uk is the official site of Better, a widely recognized UK social enterprise managing sports, leisure, and cultural venues across England and Northern Ireland. The site attracts about 1.7 million visits monthly, mostly from the UK, and uses reputable technologies like Amazon Web Services and Cloudflare to deliver content securely. It features extensive contact info and active social media presence. Independent searches show no scam reports or legal disputes related to the domain, though user feedback highlights app usability and booking issues. Overall, better.org.uk appears as an authentic service platform with some customer service challenges to note.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
87%

Risk Insights

🛡️

Strong Technical Foundation

  • Uses trusted platforms like AWS and Cloudflare.
  • Holds valid SSL certificate.
  • Stable DNS and MX records.
📊

Active User Engagement

  • 1.7 million monthly visits, mainly UK based.
  • Complex site architecture with extensive resources.
  • Positive social media presence.
⚠️

Service Quality Concerns

  • App reviews show booking and usability problems.
  • Membership pricing changes reported.
  • User complaints focused on app, not fraud.

Category Scores

Red Flags & Warnings

  • Frequent user complaints about app functionality, including booking errors and payment issues, may impact user experience.

Detailed Checks & Insights

0-100 Scale

Domain Technical Health

Score: 90
Passed

"Strong, up-to-date technology stack detected; no SSL or DNS issues identified."

Reason: Domain uses reliable infrastructure including Amazon AWS, Cloudflare CDN, and valid HTTPS certificate.

Traffic and Popularity

Score: 85
Passed

"Traffic and user engagement statistics are consistent with a real, operating leisure service provider."

Reason: Monthly visits are approximately 1.7 million, mostly from the UK, with engagement metrics indicating active user base.

Ownership and Contact Transparency

Score: 85
Passed

"Contact details correlate with established organization, enhancing trust confidence."

Reason: Multiple verified contact emails and phone numbers available; official social media and YouTube channels present.

Blacklist and Scam History

Score: 90
Passed

"Clean record significantly reduces suspicion of malicious activity."

Reason: No listings found in major scam or phishing blacklists including Google Safe Browsing and crypto scam databases.

Reputation and User Feedback

Score: 70
Passed

"Feedback consistent with typical service quality issues, not scams."

Reason: Customer complaints relate mainly to app usability and service processes, without fraud or scam allegations.

Legal and Trademark Check

Score: 85
Passed

"Absence of legal disputes supports trustworthy business status."

Reason: No trademark conflicts or ongoing lawsuits found in public records.

Your Next Steps

  • 1

    If using better.org.uk services, monitor app updates for usability improvements due to known issues.

  • 2

    For membership or booking concerns, use official contact channels listed on the website for resolution.

  • 3

    Check your bank statements carefully and contact Better customer services promptly if you notice unrecognized charges.

  • 4

    Keep software and browsers updated to ensure safe interactions with the site.

  • 5

    Report suspected fraud or phishing attempts to UK national fraud centers to aid investigation and protection.

Key Evidence & Citations

📌 More checks:

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Analyst Briefing

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