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Domain Due Diligence

Report for Bestbuy.ca

Report Date
November 26, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

bestbuy.ca is a well-established Canadian online retailer specializing in consumer electronics, with a high monthly web traffic of around 17 million visits mainly from Canada. The website uses recognized technologies such as Adobe Analytics and Akamai for performance and security. Its domain is secured via DigiCert TLS with a valid certificate and is registered through a reputable registrar since 2000. Contact information, including emails and social media profiles like Facebook and Instagram, is publicly available. However, customer reviews across platforms reveal significant repeated complaints about order delays, shipping problems, and poor customer service. The domain is not flagged on crypto scam or Google Safe Browsing blacklists. Overall, while the website shows professional infrastructure and long-term registration, some aspects of customer experience raise concerns.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
75%

Risk Insights

🛡️

Strong Technical and Security Setup

  • Valid SSL certificate from DigiCert.
  • Established since 2000 with reputable registrar.
  • Uses trusted CDN and analytics tools.
⚠️

Significant Customer Service Issues

  • Frequent complaints about delayed orders and delivery problems.
  • Reported poor customer support responsiveness.
  • Negative reviews on multiple public platforms.

Contradictory Signals

While the site is professionally run technically, customer experience issues are widespread and significant.

Signal A: Professional technology and security infrastructure

Signal B: Repeated negative customer reviews and service complaints

Category Scores

Red Flags & Warnings

  • Multiple customer complaints about order fulfillment, delivery delays, damaged goods, and poor customer service.

🔎 Detailed Checks & Analysis

Domain Age and Registrar

Score: 90/100
Passed

"Long domain age adds legitimacy and reduces risk of recent scam domains."

Reason: Domain has been registered since 2000 with a reputable registrar, MarkMonitor International Canada Ltd.

SSL Status

Score: 95/100
Passed

"Certificate is current and well-recognized, enhancing trust."

Reason: Valid SSL certificate issued by DigiCert indicates secure HTTPS connection.

Traffic and Technology

Score: 85/100
Passed

"Use of Adobe Analytics, Akamai, and other trusted services confirmed."

Reason: High monthly visits (~17 million) with established analytics and CDN technology show professional infrastructure.

Contact and Social Presence

Score: 75/100
Passed

"Includes Facebook, Instagram, Twitter, LinkedIn, and YouTube channels."

Reason: Contact emails, phone numbers, and active verified social media exist, supporting business authenticity.

Blacklist Status and Safety Flags

Score: 90/100
Passed

"No phishing or malware flags reported for the domain."

Reason: No detected threats in Google Safe Browsing or crypto scam blacklists.

Reputation and Customer Feedback

Score: 30/100
Failed

"Consistent negative reviews on notable consumer complaint sites."

Reason: Multiple complaints about shipment, customer service, and product quality lower consumer confidence.

Legal and Trademark Issues

Score: 60/100
Passed

"Trademark searches show some abandoned or unrelated registrations."

Reason: Involved in some legal disputes mainly concerning warranty and customs, but no fraud-related cases.

Your Next Steps

  • 1

    Be cautious with purchases and monitor orders closely given repeated customer complaints.

  • 2

    Verify orders and delivery status regularly via official channels.

  • 3

    Use official Best Buy contact points for support to avoid scams.

  • 4

    Report suspicious emails or calls purporting to be from BestBuy to the official abuse contacts.

  • 5

    Consider checking recent customer reviews to stay updated on service quality.

Evidence & Citations

🕵🏻 Keep investigating

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