Domain Due Diligence
Report for Banfield.com
Why we think so?
Banfield.com is a well-established pet hospital website providing veterinary services and wellness plans. It receives about 1.3 million monthly visits mainly from US users and maintains a solid technical infrastructure with reputable technologies and secure SSL certificates. However, multiple consumer complaints highlight issues with billing practices, early cancellation fees, and customer service. There are also reports of financial losses related to automatic renewals and difficulties canceling subscriptions. No crypto or phishing blacklists flags were found. Trademark records confirm Banfield as a legitimate registered brand. Overall, Banfield.com is a legitimate business with some notable customer reputation concerns over billing transparency and contract terms.
Risk Insights
Established Veterinary Brand
- Operating since 1996 with strong domain age
- Multiple registered trademarks supporting brand identity
- Numerous physical locations with solid user ratings
Consumer Billing Complaints
- Reports of unexpected charges and difficulty canceling
- Auto-renewals without clear customer consent reported
- Customer service often described as unresponsive
Contradictory Signals
The business is legitimate but has notable customer dissatisfaction areas regarding billing and contracts.
Signal A: Longstanding, reputable veterinary brand with secure website and physical presence
Signal B: Customer reports of billing disputes and contract issues suggesting possible deceptive business practices
Category Scores
Red Flags & Warnings
- Multiple reports of unexpected billing and cancellation fees causing financial loss to customers.
- Customer disputes about contract transparency and difficulty in cancelling subscriptions.
🔎 Detailed Checks & Analysis
Domain age and legitimacy
Score: 90/100
Domain age and legitimacy
"Trademark searches confirm active registrations dating back to 2000."
Reason: Domain has been registered since 1996 and is associated with a well-known veterinary brand.
Technical infrastructure and security
Score: 85/100
Technical infrastructure and security
"Strong security posture reduces risk of compromise."
Reason: Uses recognized providers like CloudFlare, Amazon, Microsoft; has valid SSL.
Customer reputation and complaints
Score: 40/100
Customer reputation and complaints
"Reports include problems with auto-renewal and contract transparency."
Reason: Multiple verified complaints about billing and cancellation fees indicate customer trust issues.
Blacklist and scam reports
Score: 95/100
Blacklist and scam reports
"No direct evidence of phishing or scam campaigns."
Reason: No Google Safe Browsing or crypto scam blacklist entries found.
Your Next Steps
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1
Verify contract terms carefully before signing any wellness plans or subscription agreements with Banfield.
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2
Monitor billing statements closely to identify and dispute any unauthorized or unexpected charges.
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3
Consider contacting customer service directly for clarifications and keep records of communications.
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4
Check for local consumer protection laws or assistance if you encounter unauthorized charges or contract disputes.
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5
Review online customer feedback regularly to stay aware of current service and billing issues.
Evidence & Citations
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Website technology and traffic summary for banfield.com
Shows site traffic, technology stack, and global rank indicating established site
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WHOIS and SSL certificate info for banfield.com
Confirms domain registration since 1996 with valid SSL from Oct 2025
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Google Places business listings for Banfield Pet Hospital
Multiple physical locations with ratings from 3.7 to 4.1 stars
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Consumer complaints and news reports on Banfield Pet Hospital billing issues
Details about customer billing disputes, contract issues and automatic renewals
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Crypto scam blacklist check
No blacklist or scam flags found
🕵🏻 Keep investigating
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