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Domain Investigation Report

Report generated: Dec 16, 2025

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backmarket.com

http://backmarket.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Backmarket.com is a major e-commerce marketplace specializing in refurbished phones, laptops, and tech. It offers up to 70% off new product prices with free delivery, a 1-year warranty, and a 30-day money-back guarantee. The site ranks around #6,400 globally, with about 7 million monthly visits mostly from the U.S. It integrates numerous reliable payment solutions (e.g., PayPal, Stripe) and uses established tech providers like Cloudflare and Google Analytics. Reviews indicate many customers receive devices in excellent condition and value the savings and warranty. However, some buyers report issues with product grading accuracy, shipping delays, and customer service responsiveness. Backmarket holds BBB accreditation but has notable complaints about returns and warranties. The company faces a French lawsuit alleging misleading advertising practices. Overall, it's a legitimate but somewhat mixed marketplace where buyer caution and seller review checks help mitigate risks.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
75%

Risk Insights

🛒

Established E-commerce Marketplace

  • Ranks ~6,400 globally with ~7M monthly visits
  • Offers 1-year warranty and 30-day returns
  • Operates legitimate payment and delivery infrastructure
⚠️

Mixed Customer Feedback

  • Positive reviews on device quality and prices
  • Complaints about grading accuracy and warranty delays
  • Shipping and customer service issues reported
📄

Legal and Compliance Notes

  • French lawsuit for misleading advertising
  • BBB accredited but with unresolved disputes
  • Marketplace governance includes review controls

Category Scores

Red Flags & Warnings

  • Multiple customer complaints about product condition not matching descriptions, defective devices, and warranty handling delays.
  • French consumer lawsuit filed alleging misleading commercial practices related to pricing display and legal compliance.
  • Reports of shipping issues including lost items, delays, and disputes over refunds with some accounts flagged fraudulently after complaints.
  • Customer service is primarily online with reports of slow, scripted responses and difficulty escalating support problems.

Detailed Checks & Insights

0-100 Scale

Domain Reputation and Technical Infrastructure

Score: 85
Passed

Reason: Well-ranked domain with robust SSL, registrar, and Cloudflare nameservers shows credible technical setup.

Traffic and Usage

Score: 80
Passed

Reason: Monthly visitors near 7 million with high engagement metrics from major countries support business authenticity.

Content and Contact Transparency

Score: 75
Passed

Reason: Multiple verified emails, social profiles, and contact info provided demonstrate transparency.

Reputation and User Feedback

Score: 55
Failed

Reason: User reviews show a mix of positive experiences and recurring complaints on product condition, shipping, and support.

Legal and Compliance Status

Score: 60
Failed

Reason: Pending French lawsuit for misleading advertising signals compliance issues despite overall legal operation.

Security and Blacklist Screening

Score: 90
Passed

Reason: Domain is clean from crypto scam lists and shows no Google Safe Browsing risks.

Your Next Steps

  • 1

    If considering a purchase, review individual seller ratings on Backmarket to avoid less reputable vendors.

  • 2

    Expect that 'excellent' graded products may have minor cosmetic wear; inspect items carefully upon arrival.

  • 3

    Use payment methods offering robust buyer protection for added security.

  • 4

    Keep detailed records (photos, receipts, correspondence) to support any claims or disputes.

  • 5

    Monitor ongoing news and complaint channels like BBB for updates on company practices and policies.

Evidence & Citations

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