Domain Due Diligence
Report for Babbel.com
Why we think so?
Babbel.com is a widely used online platform for learning foreign languages. It sees around 3.9 million visits per month, mostly from the United States and Europe. The site uses reputable technology providers like Amazon AWS for hosting and employs strong SSL security. Babbel holds multiple live U.S. trademarks related to its services. Contacts including emails are published, and the company has an official presence on key social media platforms. However, some users have reported billing issues and difficulties with cancellations, reflected in complaint forums and review sites. Overall, its online and legal presence indicates a legitimate business, but consumers should be cautious about subscription terms and refund policies.
Risk Insights
Secure Hosting & Domain History
- Domain registered since 2000
- Uses Amazon AWS for hosting with valid SSL
- No blacklist or phishing flags detected
Customer Complaints on Billing
- Reports of unauthorized recurring charges
- Difficulties canceling subscriptions
- Refunds often denied or limited to 20-day window
Active Trademark Protection
- Multiple active U.S. trademarks for Babbel services
- Shows commitment to brand integrity
- Legal registrations are current
Contradictory Signals
While Babbel.com is officially legitimate, operational practices cause consumer dissatisfaction.
Signal A: Legitimate business with established domain and trademarks
Signal B: Significant user complaints and legal accessibility issues
Category Scores
Red Flags & Warnings
- Consistent customer complaints about unauthorized recurring charges and failed or delayed refunds.
- Ongoing legal challenge for ADA compliance reflecting unresolved accessibility issues.
🔎 Detailed Checks & Analysis
Domain legitimacy
Score: 90/100
Domain legitimacy
"Secure certificates and reputable registrar mitigate risks of scam."
Reason: The domain has a long registration history since 2000 and uses secure SSL certificates issued by Amazon with no reported security issues.
Technology stack and traffic
Score: 85/100
Technology stack and traffic
"Well-known, stable platforms for hosting and analytic tools."
Reason: Babbel.com uses major cloud infrastructure providers and has millions of monthly visits, indicating high popularity and investment in technology.
Reputation and user reviews
Score: 45/100
Reputation and user reviews
"These issues reduce trust despite the site being broadly legitimate."
Reason: Numerous customer complaints highlight unauthorized charges, poor refund policies, and difficult subscription cancellation processes.
Legal and compliance
Score: 55/100
Legal and compliance
"Legal challenges indicate operational concerns but no criminal fraud found."
Reason: The company faces an ADA accessibility lawsuit and has documented customer disputes over refund policies.
Your Next Steps
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1
Carefully read subscription terms before signing up with Babbel.com.
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2
Regularly monitor bank statements for unexpected charges.
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3
Document all interactions with customer service for any disputes.
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4
Use official contact emails for support issues and cancellations.
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5
Consider alternative language learning services if privacy or billing issues are a concern.
Evidence & Citations
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SimilarTech technology profile for babbel.com
Details on technology stack and site traffic.
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WHOIS domain registration details for babbel.com
Domain age, registrar and security certificates.
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U.S. Trademark database search for Babbel
Registered trademarks showing legal brand protection.
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Contact information scraped from babbel.com
Emails and social links used for customer contact.
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User reports and complaints about Babbel billing issues
Multiple user complaints about unauthorized charges and refund difficulties.
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Legal action for accessibility compliance under ADA
Details on ADA lawsuit filed against Babbel.
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