Domain Due Diligence
Report for Audiobooks.com
Why we think so?
Audiobooks.com is an established online audiobook service with approximately 1.8 million monthly visits and a global traffic rank near 31,000, primarily serving users in the United States. The site uses reputable hosting and e-commerce technologies including Amazon hosting and Shopify, and maintains secure SSL certification valid through January 2026. The domain was registered in 1995, indicating long-standing web presence. Official contact emails and social media profiles are publicly available, enhancing transparency. However, the service has a mixed reputation: multiple user complaints report unauthorized charges after free trials, difficulties canceling subscriptions, and poor customer service response, resulting in low ratings on consumer review sites and various Better Business Bureau complaints. While no current major legal cases target Audiobooks.com, these recurrent billing and refund issues contribute to consumer distrust. No indication of blacklist status or phishing risks was found. Overall, there are serious concerns regarding customer experience despite the site's technical legitimacy.
Risk Insights
Established Domain and Secure Website
- Domain registered since 1995
- Uses Amazon Registrar and AWS hosting
- SSL certificate valid through early 2026
Heavy User Traffic and Engagement
- Average ~1.8M visits monthly
- Users spend about 98 seconds on site per visit
- Traffic mostly from US with diversified channels
Customer Complaints on Billing and Service
- Numerous reports of unauthorized charges after free trials
- Difficulties canceling accounts and subscriptions
- Poor customer support experiences reported
Contradictory Signals
The company's technical legitimacy conflicts with widespread customer dissatisfaction and billing issues
Signal A: Technical signals indicate a well-established legitimate service
Signal B: Consumer feedback reveals frequent alleged fraudulent billing practices
Category Scores
Red Flags & Warnings
- Multiple user reports of unauthorized charges and difficulty cancelling subscriptions lead to trust concerns.
🔎 Detailed Checks & Analysis
Domain Age and Registrar Trust
Score: 18/100
Domain Age and Registrar Trust
"Long-established domain and secure hosting minimize technical fraud risk."
Reason: Domain registered in 1995, hosted via Amazon Registrar with valid SSL certificate.
Traffic Volume and User Engagement
Score: 12/100
Traffic Volume and User Engagement
"Sizable user base and regular engagement support service legitimacy."
Reason: 1.8 million monthly visits and diversified traffic sources indicate legitimate use.
Technology Stack and Security
Score: 18/100
Technology Stack and Security
"Modern tech infrastructure suggests an operational and developed service."
Reason: Use of Amazon hosting, Shopify, and recognized tracking/analytics tech confirms professional setup.
Public Contact Information
Score: 12/100
Public Contact Information
"Transparent contact details facilitate user communication and trust."
Reason: Official emails and active social media profiles are publicly listed and verifiable.
Blacklist and Phishing Status
Score: 10/100
Blacklist and Phishing Status
"No direct indications of phishing or scam activities were detected."
Reason: No presence on known crypto scam blacklists or Google Safe Browsing advisories.
Consumer Complaint Analysis
Score: 10/100
Consumer Complaint Analysis
"Consistent user reports highlight problematic business practices."
Reason: Multiple complaints about unauthorized billing, difficult cancellations, and poor support reduce trustworthiness.
Legal and Regulatory Issues
Score: 10/100
Legal and Regulatory Issues
"Routine consumer disputes present but no escalated legal risks identified."
Reason: No evidence of major lawsuits or legal actions found against Audiobooks.com.
Your Next Steps
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1
Verify subscription terms before using Audiobooks.com, especially regarding free trials and cancellation policies.
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2
Monitor your billing statements closely for unauthorized charges if you subscribe.
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3
Report any billing disputes to consumer protection agencies or the Better Business Bureau.
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4
Consider alternative audiobook services with better customer feedback if concerned about risk.
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5
Use official contact channels to address issues, but be prepared for potential delays or difficulties.
Evidence & Citations
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Audiobooks.com Customer Complaints and Reviews
Multiple customer complaints about billing issues and cancellations, including BBB interactions.
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Traffic and Technology Profile of Audiobooks.com
Detailed tech stack and traffic metrics indicating a legitimate e-commerce platform.
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WHOIS and SSL Certificate Details for Audiobooks.com
Long-registered domain with valid SSL cert and reputable registrar.
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Consumer Reviews on Audiobooks.com
Negative consumer feedback signaling dissatisfaction and fraud allegations.
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