Audible.com (Domain) Investigation Report
Generated on Feb 22, 2026
Why we think so?
Audible.com is a well-established digital audio platform headquartered in Newark, New Jersey, serving over 25 million monthly visitors, primarily from the United States. It operates within the technology sector, utilizing robust infrastructure including Amazon hosting and payment systems. Audible maintains an active trademark portfolio confirming its brand ownership and legitimacy. The domain is secure with valid SSL certification from Amazon. Though Audible enjoys strong traffic and marketing footprint, it faces notable customer complaints, especially around subscription cancellations, unauthorized charges, and account access difficulties as reported in Better Business Bureau records and online reviews. Several class action lawsuits have been filed against Audible concerning these issues, alongside disputes related to audiobook ownership and privacy. The company’s physical presence and active communications channels contribute to its transparency. No evidence points to scam blacklisting or phishing risks currently. Overall, Audible.com is a legitimate but occasionally controversial service with some unresolved customer service concerns.
Risk Insights
Established Brand with Verified Ownership
- Multiple live trademarks confirm Audible’s ownership.
- Corporate office and contacts are transparent and verifiable.
- Uses well-known hosting and payment technologies.
Customer Service and Legal Risks
- Numerous consumer complaints about billing, cancellations, and account access.
- Ongoing class action lawsuits alleging unauthorized charges.
- Be cautious with subscription management and payments.
Category Scores
Red Flags & Warnings
- Numerous customer complaints about subscription cancellations and unauthorized charges.
- Ongoing class action lawsuits alleging unauthorized billing and misleading audiobook ownership claims.
Detailed Checks & Insights
0-100 Scale
Domain legitimacy and technology use
Score: 90
Domain legitimacy and technology use
"Valid SSL certificate issued by Amazon. Uses Amazon Hosting, Amazon Payments, Stripe, PayPal SDKs. Traffic ~25.7 million/month mainly from US."
Reason: The domain uses reputable hosting and payment technologies, with high traffic from a major country.
Traffic analysis
Score: 85
Traffic analysis
"Global rank #1,814, US rank #428, bounce rate moderate, page views per visit 4.39, time on site over 3 minutes."
Reason: Traffic volume and distribution strongly suggest a high-usage legitimate platform.
Contact and registry information
Score: 80
Contact and registry information
"Corporate office at 1 Washington Pl, Newark, NJ. Multiple official emails and social media handles found."
Reason: Physical address and multiple verified contact emails and phones present on site.
Trademark status
Score: 90
Trademark status
"Trademarks filed between 1998 and 2008, live status, attorney correspondence current, includes retail and software categories."
Reason: Multiple active trademarks properly registered to Audible, Inc. across distinct categories, showing brand protection.
Blacklists and phishing detection
Score: 95
Blacklists and phishing detection
"No matched threats or blacklist flags detected by major security vendors."
Reason: Domain has no listings on crypto scam or Google Safe Browsing blacklists.
Customer reviews & complaints
Score: 40
Customer reviews & complaints
"279 complaints over last three years with some unresolved or requiring escalation."
Reason: Significant volume of BBB complaints citing billing, subscription, and account access problems.
Legal actions
Score: 35
Legal actions
"Recent suits filed through 2026 in multiple jurisdictions, with ongoing litigation and no final resolution."
Reason: Multiple class action lawsuits related to unauthorized subscriptions, privacy, and ownership conflict.
Your Next Steps
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1
If you plan to use Audible, review subscription terms closely and keep documentation of cancellations.
-
2
Monitor your bank or card statements for unexpected charges.
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3
Use official Audible support channels if you experience account or billing issues.
-
4
Consider researching recent news or legal developments about Audible before committing financially.
-
5
Report suspicious charges or unsolicited billing to your financial institution immediately.
Key Evidence & Citations
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Better Business Bureau Complaints
⤷ Documents customer complaints about billing and cancellation difficulties.
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Trademark Records for Audible
⤷ Confirms multiple live trademarks owned by Audible, Inc.
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SimilarTech Website Info for Audible.com
⤷ Details domain traffic, technologies, and usage patterns.
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Google Safe Browsing Status for Audible.com
⤷ No detected risks or blacklisting for domain.
-
Physical Location on Google Places
⤷ Audible’s corporate office address and phone number verified.
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