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Domain Due Diligence

Report for Atomtickets.com

Report Date
December 8, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Atomtickets.com is an established U.S.-based movie ticketing service providing a mobile app and website that streamline purchasing movie tickets, pre-ordering concessions, and inviting friends. It attracts approximately 1.1 million monthly visits, primarily from the United States, with a global traffic rank around #41,550. The website uses reputable security measures including DigiCert SSL and Cloudflare services. Official contact emails such as support@atomtickets.com are publicly listed, and the company maintains active social media presence on Facebook, Instagram, Twitter, and LinkedIn. It operates through Safenames Ltd as registrar, with the domain registered since 2012. Despite the legitimate business operations and significant traffic, Atom Tickets has faced consistent customer complaints relating to poor customer service including slow or unresponsive support, issues with refunds and unexpected charges, account deactivation without detailed explanation, and difficulties using "Atom Cash" store credits. A class action lawsuit was settled in 2025 related to nontransparent ticket service fee disclosures in New York, with Atom agreeing to update its purchase flow accordingly. No critical phishing or blacklist warnings were found for atomtickets.com, but users should be cautious with similarly named domains (e.g., atomtickets.cyou) which have lower trust ratings. Overall, the domain is genuine and functional but exercise caution regarding customer service and refund policies.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
78%

Risk Insights

🛡️

Established Domain and Secure Infrastructure

  • Domain existing since 2012
  • Valid DigiCert SSL certificate
  • Uses Cloudflare DNS services
⚠️

Customer Service and Refund Complaints

  • Many reports of unresponsive or unhelpful support
  • Refund process often slow or disputed
  • Account deactivation issues reported
⚖️

Legal Settlement for Fee Disclosure

  • Paid $550,000 to settle hidden fee lawsuit
  • Required to improve price transparency in New York
  • Indicates operational compliance improvement

Contradictory Signals

Atom Tickets operates as a real company, but its service issues have led users to distrust aspects of the experience.

Signal A: Legitimate business with secure, long-standing domain and official presence

Signal B: Persistent customer complaints and legal settlements damage trust

Category Scores

Red Flags & Warnings

  • Many user complaints report poor customer service, slow or unhelpful responses, and refund disputes.
  • A recent class action lawsuit settlement over hidden service fees signals prior compliance issues.
  • Account deactivation without clear explanation and loss of Atom Cash credit is frequently reported by customers.

🔎 Detailed Checks & Analysis

Domain Validity and Age

Score: 90/100
Passed

"Established long-standing domain with current TLS security."

Reason: The domain is registered since 2012 with stable registrar and valid SSL certificate.

Traffic and Popularity

Score: 85/100
Passed

"Estimated 1.1 million monthly visits, rank ~#41,550 globally."

Reason: Monthly visits over 1 million and strong US user base indicates legitimate interest.

Technical Infrastructure

Score: 80/100
Passed

"Security infrastructure is properly implemented and valid."

Reason: Use of Cloudflare DNS and DigiCert SSL certificates shows good technical security practices.

Customer Service and Reputation

Score: 35/100
Failed

"Multiple verified reviews mention poor customer service and refund difficulties."

Reason: Numerous complaints about unresponsive support, refund problems, and account issues harm reputation.

Legal and Compliance

Score: 70/100
Failed

"Settlement to disclose total fees upfront in New York theaters."

Reason: Class action settlement highlights prior noncompliance on fee disclosure, but changes are implemented.

Blacklist and Scam Flags

Score: 80/100
Passed

"Crypto Scam Sniffer and Google Safe Browsing show no risks."

Reason: No blacklists or phishing warnings found related to atomtickets.com domain.

Your Next Steps

  • 1

    Use atomtickets.com or official app only; avoid lookalike domains like atomtickets.cyou.

  • 2

    Read all fee disclosures carefully and expect service fees in your ticket purchase total.

  • 3

    Pay by credit card to allow chargebacks in case of unauthorized or duplicate charges.

  • 4

    Be prepared for limited customer support responsiveness and possible delays processing refunds.

  • 5

    Avoid providing sensitive information to unverified third-party sites claiming to be Atom Tickets.

Evidence & Citations

🕵🏻 Keep investigating

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