Astrill.com (Domain) Investigation Report
Generated on Mar 17, 2026
Why we think so?
Astrill.com is a VPN service website attracting over 400,000 monthly visits, primarily from the United States. It supports multiple payment methods and uses recognized technologies such as CloudFlare CDN and Google Analytics. The domain was registered in December 2009 and is managed via a reputable registrar, Namecheap, with valid SSL certificates in place. No blacklists or phishing alerts flag the site, and trademark registrations confirm brand authenticity. However, numerous customer complaints highlight issues with high pricing, poor customer support, unreliable service performance, and strict refund policies. Some users have labeled it a scam due to denied refunds and connection problems. No legal disputes involving Astrill.com were found, though the company operates in regions with strict VPN regulations, including China. Scam reports predominantly stem from dissatisfied users rather than verified fraud.
Risk Insights
Strong Technical Setup with Long Domain History
- Domain registered since 2009
- Uses reputable registrar Namecheap
- Valid SSL certificates active until April 2026
Significant User Complaints Affect Reputation
- Common reports of unreliable service
- Frequent customer support issues
- No money-back refund policy causes dissatisfaction
No Evidence of Blacklisting or Phishing
- Not blacklisted in crypto scam databases
- No Google Safe Browsing risks detected
Category Scores
Red Flags & Warnings
- User complaints report frequent server downtime, slow speeds, throttling, and connection instability.
- Multiple reviews describe poor customer service response and denial of refunds, increasing dissatisfaction.
Detailed Checks & Insights
0-100 Scale
Domain Technical and Infrastructure Quality
Score: 85
Domain Technical and Infrastructure Quality
"Registered in 2009; uses CloudFlare, Google Analytics; SSL valid until April 2026."
Reason: Astrill.com has solid technical infrastructure, including valid SSL and reputable registrar with a domain age of over 14 years.
Traffic and User Engagement
Score: 75
Traffic and User Engagement
"Strong US traffic share; monthly visits over 400K; bounce rate about 43%."
Reason: The site receives around 404,000 monthly visits, mostly from the US, with balanced direct and search traffic and moderate bounce rate.
Blacklist and Threat Detection
Score: 80
Blacklist and Threat Detection
"Clear status in crypto scam sniffers and Google Safe Browsing databases."
Reason: No phishing or crypto scam blacklists or Google Safe Browsing risks detected for the domain.
Trademark and Brand Authenticity
Score: 90
Trademark and Brand Authenticity
"Two live US trademarks registered in 2017 and 2019 for VPN services and related goods."
Reason: Active US trademark registrations exist under the Astrill brand, supporting business legitimacy.
User Complaints and Scam Reports
Score: 35
User Complaints and Scam Reports
"Reports of throttling, rude support, denied refunds, and connection instability undermine trust."
Reason: Many users complain about service outages, poor customer support and no refunds, sometimes calling the site a scam.
Your Next Steps
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1
Consider alternatives with better-reviewed customer support and refund policies.
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2
If choosing to use Astrill, monitor service performance carefully and keep records of transactions.
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3
Report any suspicious app impersonations or phishing attempts related to Astrill to appropriate platforms.
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4
Verify pricing and refund terms before purchasing to avoid disputes.
Key Evidence & Citations
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Astrill.com SimilarTech Data
⤷ Details on technology and traffic metrics.
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Astrill.com WHOIS and SSL Information
⤷ Registrar, creation date, SSL validity details.
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Astrill.com Trademark Records US PTO
⤷ Trademark registrations confirming brand authenticity.
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Astrill.com User Reviews and Scam Reports
⤷ Numerous customer complaints about service reliability, support, and refund issues.
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Crypto Scam Blacklist Status
⤷ No blacklisting found.
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