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Domain Due Diligence

Report for Animeape.com

Report Date
November 2, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

AnimeApe.com is an online store specializing in exclusive anime-themed clothing and merchandise. The site attracts substantial monthly traffic, particularly from the United States, with reliable technical infrastructure including secured hosting via GoDaddy and HTTPS. Its use of standard e-commerce and security technologies indicates operational legitimacy. However, the business is criticized for customer service and refund issues. Multiple complaints on the Better Business Bureau website highlight disputes over undelivered orders, partial or denied refunds, and slow or unresponsive customer support. There are also reports of copyright concerns involving unauthorized use of artwork. Despite these issues, independent website trust services rate the site as technically secure and generally legitimate, and many buyers report positive experiences. Users should approach purchases cautiously, carefully reviewing return policies and considering mixed customer feedback.

Confidence Score
58%

Risk Insights

⚠️

Customer Service Concerns

  • Multiple complaints about undelivered orders and refund difficulties.
  • Some customers describe the company as deceptive with return policies.
  • Unresolved disputes remain despite BBB involvement.
🛡️

Strong Technical Setup

  • Site uses HTTPS and trusted payment methods.
  • Hosting via established providers with security measures in place.
  • No evidence of malware or phishing detected.

Contradictory Signals

While the site is technically sound and secure, service reliability and customer satisfaction are inconsistent.

Signal A: High technical trust and secure infrastructure

Signal B: Customer complaints about order fulfillment and refunds

Category Scores

Red Flags & Warnings

  • Reported cases of orders charged but not shipped, indicating possible fulfillment failures.
  • Customer complaints call the business 'scam artists' due to return and refund policy discrepancies.
  • Not accredited by BBB despite numerous complaints, limiting trust assurance from this consumer body.

🔎 Detailed Checks & Analysis

Identity Verification

Score: 70/100
Passed

"AnimeApe holds a registered trademark in the US with official filings."

Reason: The site has verified domain registration and recognized trademarks, supporting legitimate ownership.

Reputation Analysis

Score: 45/100
Failed

"Multiple users describe the company as deceptive in return policy enforcement on BBB."

Reason: Significant customer service complaints with unresolved refund and order issues reduce reputation score.

Technical Infrastructure

Score: 85/100
Passed

"No phishing or malware activity reported by trusted scanners."

Reason: Secure HTTPS and hosting with established payment platforms are in place.

Content Authenticity

Score: 60/100
Passed

"Although some copyright concerns arise, the site maintains active content management."

Reason: Product descriptions, social media presence, and FAQ pages appear genuine and detailed.

Legal Compliance

Score: 50/100
Failed

"The business responds to some copyright concerns but remains unaccredited by BBB."

Reason: Customer disputes include allegations of copyright misuse and unresolved complaints.

Business Validity

Score: 55/100
Failed

"Despite secure operations, customer trust is hampered by service issues."

Reason: Mixed customer feedback and lack of BBB accreditation lower the confidence in business practices.

Your Next Steps

  • 1

    Review the site's return and refund policies carefully before making purchases.

  • 2

    Consider starting with low-cost orders to test reliability.

  • 3

    Monitor independent review platforms for updates on customer experiences.

  • 4

    Report unresolved disputes or suspected fraud to consumer protection agencies.

  • 5

    Contact customer service directly to confirm order processing and policies before buying.

Evidence & Citations

🕵🏻 Keep investigating

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