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Investigation & Evidence Report

Generated on Jan 22, 2026

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all.accor.com

http://all.accor.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
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Overall Summary
Safe
  Why we think so? 

all.accor.com is the official online portal for ALL - Accor Live Limitless, which offers hotel bookings, loyalty rewards, and member benefits worldwide. The site receives over 13.9 million visits monthly, mainly from France, Australia, and the U.S., with users spending around 2 minutes and 43 seconds per visit and viewing almost 4 pages on average. The domain uses valid SSL encryption by GlobalSign and is supported by established infrastructure providers. It owns multiple active trademarks related to the Accor brand in the U.S. and France. News coverage and recent marketing campaigns confirm its legitimacy. However, customers report issues with customer service responsiveness and technical glitches, and some security concerns stem from account hacking incidents mainly due to platform vulnerabilities rather than scams originating from Accor itself. Several lawsuits involve Accor, mainly concerning hotel management, pricing transparency, and privacy practices, but none directly target all.accor.com as a fraudulent entity. Overall, the domain presents a high reputation and strong authenticity but users should be cautious about account security and customer service challenges.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Strong Brand and Market Presence

  • Multiple live trademarks protect the Accor brand.
  • Over 13 million monthly site visits show high usage.
  • Recent news and campaigns confirm active operations.
⚠️

Security Concerns Affect User Trust

  • No two-factor authentication on the platform.
  • Multiple user reports of account hacking.
  • Customer service issues may delay problem resolution.

Category Scores

Red Flags & Warnings

  • Reports of hacking incidents due to platform security weaknesses including lack of 2FA.
  • Customer complaints highlight poor support and unresolved account problems.

Detailed Checks & Insights

0-100 Scale

Domain Traffic and Engagement

Score: 90
Passed

"Traffic mainly from France, Australia, and US; average bounce rate ~47%; average visit duration over 2 minutes."

Reason: All.accor.com receives over 13.9 million monthly visits with typical engagement, indicating a genuine, popular site.

Technical and Security Verification

Score: 90
Passed

"SSL valid until Feb 2027; DNS resolves via Fastly CDN; no recent certificate issues."

Reason: Domain holds valid and current SSL from GlobalSign and stable DNS configuration, supporting secure and reliable operations.

Blacklist and Scam Checks

Score: 100
Passed

"No phishing or malware incidents flagged in scanning databases."

Reason: Domain not found on known crypto scam blacklists and no Google Safe Browsing risks detected.

Trademark and Brand Legitimacy

Score: 90
Passed

"Recent renewals and live registrations confirmed."

Reason: Multiple trademarks for Accor across U.S. and France remain active, reinforcing brand authenticity.

News and Market Presence

Score: 85
Passed

"News includes loyalty program updates, marketing campaigns, and hotel sales offers."

Reason: Active media coverage and ongoing marketing campaigns prove active business and brand promotion.

Customer Support and Feedback

Score: 40
Failed

"Forum feedback cites poor responsiveness, language barriers, and case transfers without resolution."

Reason: Many user complaints report slow and ineffective customer service and unresolved account problems.

Security Vulnerabilities

Score: 50
Failed

"Accor lacks features like 2FA and device logout; multiple unauthorized point redemptions reported."

Reason: Reports of account hacks due to lack of two-factor authentication and weak security controls on platform.

Legal and Compliance Status

Score: 70
Passed

"Cases involve hotel management, deceptive fees, and privacy compliance."

Reason: Accor faces lawsuits mainly related to management and pricing issues but no fraud allegations against the domain itself.

Your Next Steps

  • 1

    Secure your ALL Accor account by using strong, unique passwords and monitor account activity regularly.

  • 2

    Use the site’s official contact channels for support and escalate issues via formal complaint or mediation options if unresolved.

  • 3

    Be aware of reported customer service delays; consider advance planning to accommodate potential responsiveness issues.

  • 4

    Monitor relevant news and legal updates if you are a frequent user or investor in Accor-related services.

Key Evidence & Citations

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