Domain Due Diligence
Report for Airarabia.com
Why we think so?
Airarabia.com is the online presence of Air Arabia, a leading low-cost airline in the Middle East and North Africa serving over 170 destinations across Asia, Europe, and Africa. The website handles millions of monthly visitors, mostly from the UAE and nearby countries, and is backed by reputable technology providers including Amazon and Microsoft. It has a valid SSL certificate and domain registration since 2002. Customer service contact emails and social media accounts are openly published. However, multiple verified user reports highlight significant customer service issues, especially around refunds, billing discrepancies, and disputed purchases made via the airline's official app and website. These reports include claims of lost money due to non-recognized payments and opaque refund processes. Despite these complaints, automatic website safety and reputation tools classify airarabia.com as a legitimate and safe site. The airline is also involved in legal disputes unrelated to website fraud, stemming from its investment history. Overall, the website itself is genuine, but users should be cautious about customer service limitations and dispute resolution when dealing with bookings and payments.
Risk Insights
Legitimate Website with High Traffic
- Serves over 5 million monthly visitors mainly in the Middle East.
- Uses reputable hosting from Amazon and Microsoft services.
- Valid SSL and long-standing domain registration.
Customer Service Red Flags
- Numerous verified complaints about refund denial and disputed payments.
- Refund policies and credit issuance cause user confusion and distrust.
- Potential financial risk for users without careful transaction tracking.
Contradictory Signals
The website itself is authentic, but customer service and financial dispute practices generate scam-like complaints.
Signal A: Automated security tools find airarabia.com safe and legitimate.
Signal B: User reports and reviews describe financial loss and service scams.
Category Scores
Red Flags & Warnings
- Multiple verified reports of customer financial loss due to disputed charges and refund denials.
🔎 Detailed Checks & Analysis
Domain Registration and SSL Validation
Score: 90/100
Domain Registration and SSL Validation
"The domain registrar is Amazon Registrar, Inc., and the SSL certificate is valid through May 2026."
Reason: Domain has a long registration history since 2002 and uses a valid SSL certificate from a recognized authority.
Website Traffic and Reputation
Score: 85/100
Website Traffic and Reputation
"Traffic primarily comes from the UAE, Saudi Arabia, and India, indicating broad regional engagement."
Reason: The website has strong traffic numbers (~5 million visits monthly) and ranks well globally, showing legitimate use.
Customer Reports and Reviews
Score: 50/100
Customer Reports and Reviews
"Issues are related to service and transaction disputes, not direct evidence of fraud, but affect user confidence."
Reason: Consistent user complaints about refund denials, disputed charges, and poor customer service raise trust concerns.
Blacklist and Scam Database Checks
Score: 95/100
Blacklist and Scam Database Checks
"Crypto scam databases and Google Safe Browsing list airarabia.com as safe."
Reason: No records of scam, phishing, or blacklisting in major reputation or security databases.
Trademark and Brand Impersonation
Score: 80/100
Trademark and Brand Impersonation
"This reduces risk of the site being fraudulent due to brand imitation."
Reason: No trademark conflicts or impersonation found in USPTO trademark search results.
Your Next Steps
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1
If booking or purchasing with Air Arabia, keep records of all transactions and communications.
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2
Verify charges on your payment methods and promptly address discrepancies.
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3
Be cautious with refunds and credits; read policies carefully and escalate to consumer protection agencies if unsatisfied.
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4
Check official social media and the website for announcements of flight cancellations or promotions.
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5
Report suspicious activities or unresolved disputes to relevant aviation or consumer authorities.
Evidence & Citations
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SimilarTech Analysis of airarabia.com
Technical infrastructure and traffic overview confirming professional hosting and substantial legitimate visitor volume.
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SimilarWeb Analytics for Air Arabia
Detailed traffic statistics showing a strong user base from the UAE and neighboring countries.
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Whois and SSL Details for airarabia.com
Domain registration data and SSL certificate confirming official status.
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Air Arabia User Reviews Highlighting Service Issues
Customer reports describing refund problems, disputed charges, and app transaction failures.
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Crypto Scam Sniffer Analysis
No blacklisting found related to cryptocurrency or scam activity.
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