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Domain Investigation Report

Report generated: Dec 15, 2025

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ahs.com

http://ahs.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

ahs.com is the official website of American Home Shield, a major home warranty provider in the U.S. The site attracts about 2.2 million monthly visits, mostly from U.S. users. It uses advanced analytics and security technologies from vendors like Adobe, Akamai, and DigiCert, showing strong infrastructure practices. The company maintains secure SSL certificates, valid through early 2026. Official contact information includes multiple verified emails and phone numbers, as well as active social media accounts. Trademark records link "American Home Shield" to a recognized corporation based in Paramus, NJ. However, there is a significant volume of customer complaints regarding denied claims, delays in service, and billing disputes, reflected in BBB and consumer advocacy reports. The company has faced lawsuits mainly over telemarketing and claim denials, often resolving disputes through arbitration as specified in the contract. Overall, ahs.com represents a legitimate business with strong domain and technical credibility but mixed customer satisfaction and notable historical disputes.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
80%

Risk Insights

🛡️

Strong Technical Backbone 🛡️

  • Uses major CDNs and analytics tools like Akamai and Adobe.
  • Has a valid DigiCert SSL certificate until January 2026.
  • Maintains active domain and security best practices.
⚠️

Customer Experience Risks ⚠️

  • Thousands of complaints about claim denials and service delays.
  • Reports of poor customer support and billing disputes.
  • Legal actions and telemarketing disputes noted.

Category Scores

Red Flags & Warnings

  • High volume of customer complaints related to denied claims and service delays increases risk of dissatisfaction.
  • Lawsuits and consumer disputes indicating potential legal and operational challenges.

Detailed Checks & Insights

0-100 Scale

Domain infrastructure check

Score: 90
Passed

Reason: The site uses strong technical infrastructure including major CDNs, analytics, and secure SSL certificates.

Traffic and popularity analysis

Score: 85
Passed

Reason: ahs.com ranks in the top 25,000 globally with about 2.2 million monthly visits, mostly from the U.S.

Contact details verification

Score: 80
Passed

Reason: Multiple verified and official email addresses and phone numbers are publicly available.

Trademark and brand ownership

Score: 75
Passed

Reason: The "American Home Shield" trademark is registered and linked to a corporation based in New Jersey.

Blacklist and phishing checks

Score: 95
Passed

Reason: Domain is not blacklisted by crypto scam or Google Safe Browsing services.

Customer reviews and complaints

Score: 30
Failed

Reason: There is a large number of serious complaints about denied claims, delays, and billing issues.

Legal and disputes history

Score: 35
Failed

Reason: American Home Shield has been subject to lawsuits and multiple consumer disputes, primarily about telemarketing and claim denials.

Your Next Steps

  • 1

    Review the AHS contract carefully for coverage limits, exclusions, and dispute resolution terms.

  • 2

    Document all communication and service attempts if you are a customer with a claim issue.

  • 3

    Check recent BBB complaints or consumer reviews to understand common issues.

  • 4

    Consider contacting state consumer protection agencies if experiencing unresolved complaints.

  • 5

    If involved in a dispute, consider formal escalation through arbitration or legal consultation.

Evidence & Citations

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