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Domain Due Diligence

Report for Adobe.com

Report Date
October 19, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Adobe.com is a widely recognized and reputable digital software and services site with over 327 million monthly visits. Its U.S.-based infrastructure uses top-tier security and content delivery networks ensuring robust website operation. Though genuine, it faces regulatory scrutiny due to complaints about subscription billing and cancellation policies. Users report issues like unexpected charges, lost subscription credits, and service outages affecting their work. Adobe.com is frequently impersonated in phishing scams. The official site employs strong domain controls and safety measures, but you should carefully review subscription terms and watch for fraudulent emails claiming to be from Adobe.

Confidence Score
78%

Risk Insights

🛡️

Established Domain and Strong Tech Support

  • Domain registered since 1986.
  • Uses reputed CDN and security vendors like Akamai and DigiCert.
  • SSL certificates valid and up-to-date.
⚠️

High Usage with User Complaints

  • Over 327 million visits on average monthly.
  • Users report billing and cancellation issues impacting finances.
  • Regulatory authorities have sued Adobe over deceptive practices.
⚠️

Frequent Phishing Impersonations

  • Many scam emails mimic Adobe branding.
  • Users should verify official emails carefully.
  • Adobe.com itself is not blacklisted.

Contradictory Signals

Adobe.com is technically legitimate but suffers from negative reputation due to business policies.

Signal A: High technical and domain authenticity signals.

Signal B: Numerous legal and user complaints about deceptive business practices.

Official site is safe, but users face risks from third-party phishing.

Signal A: No phishing or malware blacklists detected for adobe.com domain.

Signal B: High volume of phishing scams using Adobe branding externally to deceive users.

Category Scores

Red Flags & Warnings

  • Legal complaints and government lawsuit accuse Adobe of deceptive subscription and cancellation terms.
  • Numerous user complaints about unexpected fees, loss of credits, and service disruptions impacting financial outcomes.
  • Frequent phishing scams impersonate Adobe, potentially misleading customers and harming reputation.

🔎 Detailed Checks & Analysis

Domain & Technical Infrastructure

Score: 90/100
Passed

"Strong DNS setup and protection from major providers like Akamai and Microsoft ensure trustworthy infrastructure."

Reason: Domain adobe.com is well-established since 1986 with secure SSL and robust CDN services.

Traffic & Popularity

Score: 95/100
Passed

"Traffic sources are mostly direct and search, consistent with a genuine popular brand."

Reason: High visitor count (~327M monthly) and global rank #91 signify strong user trust and frequent use.

Reputation & Legal Standing

Score: 40/100
Failed

"FTC lawsuit and class actions highlight issues that reduce trust despite brand recognition."

Reason: Significant consumer complaints and legal proceedings accuse deceptive subscription practices.

Content & Contact Authenticity

Score: 80/100
Passed

"No phishing blacklists found, but high impersonation risk exists externally."

Reason: Official contact info and social profiles are consistent and verified, supporting authenticity.

Your Next Steps

  • 1

    Carefully evaluate subscription terms before signing up or canceling any Adobe services.

  • 2

    Contact Adobe’s official support channels for billing and subscription issues rather than responding to email links.

  • 3

    Be vigilant to avoid phishing scams by confirming sender emails and avoiding suspicious links or attachments.

  • 4

    Monitor regulatory developments and legal cases involving Adobe if concerned about potential deceptive business practices.

  • 5

    Report any suspected fraud or deceptive conduct related to Adobe products to consumer protection agencies.

Evidence & Citations

🕵🏻 Keep investigating

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