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Domain Due Diligence

Report for Aami.com.au

Report Date
November 15, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

AAMI.com.au is one of Australia’s largest and oldest insurers, trusted since 1969 and serving over 1.6 million monthly visitors mainly from Australia. It provides insurance for home, car, business, and more. The website uses extensive industry-grade technologies and security measures, including DigiCert TLS certificates and robust DNS protections. Traffic is mostly from direct and search sources with a solid user engagement reflecting a well-established customer base. The company has well-documented complaints and legal dispute mechanisms, consistent with regulated Australian insurance practices. While there are numerous online reviews criticizing claims denial and customer service, these represent subjective experiences rather than confirmed fraud. However, scams impersonating AAMI through fake sites or emails have been reported externally, posing risks to consumers. Overall, the official website and company infrastructure appear legitimate and secure with no direct evidence linking AAMI.com.au itself to fraudulent activity.

Confidence Score
85%

Risk Insights

🇦🇺

Strong Australian Market Presence

  • Over 1.6M monthly visitors mostly from Australia
  • Ranks within top 22,000 globally and 36 nationally
  • Established brand since 1969
🛡️

Robust Security and Domain Controls

  • Uses DigiCert SSL valid to mid-2026
  • Registered with reputable registrar with abuse contacts
  • Multiple DNS TXT verifications for domain integrity
⚠️

Consumer Complaints Highlight Service Issues

  • Numerous online reviews describe denied claims
  • No official fraud findings but customer dissatisfaction is common
  • Scams impersonating AAMI create external risks

Contradictory Signals

Customer dissatisfaction is high but lacks legal corroboration as criminal fraud

Signal A: Numerous customer reviews calling AAMI a "scam"

Signal B: No regulatory or legal fraud findings against AAMI

Category Scores

Red Flags & Warnings

  • Multiple customer complaints online cite denied claims, poor service, and use of the word 'scam' in reviews, indicating significant dissatisfaction though not legal fraud evidence.

🔎 Detailed Checks & Analysis

Domain Technical Validation

Score: 90/100
Passed

"Observed DigiCert TLS certificate valid until 2026; registrar Corporation Service Company with abuse contact provided; DNS shows anti-abuse TXT records."

Reason: The domain uses strong SSL certificates, reputable registrar, and has multiple TXT records for verification, indicating secure and legitimate domain management.

Website Traffic and User Engagement

Score: 85/100
Passed

"Traffic primarily from direct and search sources; user engagement metrics indicate trusted site usage."

Reason: Monthly visits around 1.6 million with mostly Australian users and low bounce rates, consistent with authentic insurance provider website traffic.

Reputation and Scam History

Score: 75/100
Passed

"Crypto scam blacklists and Google Safe Browsing show no threats; consumer complaints reflect dissatisfaction not legal fraud."

Reason: No direct evidence of fraud or scam linked to the official site; external scams impersonate AAMI but not implicate the official entity.

Content Credibility

Score: 80/100
Passed

"Publicly available dispute resolution and complaint process details reflect industry standards."

Reason: Official information, complaints contacts, and dispute policies available online, supporting credible business practices despite some customer complaints.

Legal and Consumer Disputes

Score: 70/100
Passed

"No regulatory findings of fraud; some legal cases indicate contested claims typical for insurance sector."

Reason: The company has been involved in legal disputes and customer complaints typical for large insurers, with processes in place for resolution according to Australian codes.

Your Next Steps

  • 1

    Verify all communications claiming to be from AAMI directly via official contact points on aami.com.au.

  • 2

    Be cautious of unsolicited emails or offers referencing AAMI and report suspected scams to AAMI or relevant authorities.

  • 3

    Use AAMI’s official complaint channels if you experience disputes or denied claims.

  • 4

    Check domain security and certificate details on any insurance site to avoid phishing.

  • 5

    Consult trusted consumer protection agencies or financial ombudsmen for unresolved issues with insurance providers.

Evidence & Citations

🕵🏻 Keep investigating

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