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Domain Due Diligence

Report for TotalAV.com

Report Date
November 18, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

TotalAV.com is an established antivirus software provider with a significant global user base and millions of monthly visits, mostly from the US. It holds multiple trademarks and has a valid SSL certificate issued by Sectigo. While it offers genuine antivirus protection, many users report problems with billing practices, including unexpected charges, difficulties cancelling subscriptions, and challenges obtaining refunds. Independent reviews generally confirm the legitimacy of the software but highlight aggressive upselling and poor customer support. The company has formal dispute resolution procedures, including arbitration, though negative user experiences persist.

Confidence Score
65%

Risk Insights

🌐

Strong Web Presence with Mixed Trust

  • Over 26 million monthly visitors, mainly direct traffic.
  • Valid trademarks and SSL certificates reinforce legitimacy.
  • User complaints about billing affect trust levels.

Contradictory Signals

While the software and brand are legitimate, aggressive billing practices have undermined user trust.

Signal A: High traffic and reputable trademarks

Signal B: Widespread consumer complaints and billing disputes

Category Scores

Red Flags & Warnings

  • Widespread user reports of unauthorized charges and difficulties cancelling subscriptions.
  • Reported problems with obtaining refunds and customer service responsiveness.
  • Use of arbitration and class action waiver in terms may limit consumer recourse in disputes.

🔎 Detailed Checks & Analysis

Domain and traffic analysis

Score: 80/100
Passed

"Traffic data from SimilarWeb shows over 26M visits monthly, mostly direct traffic."

Reason: Domain has high traffic and solid engagement, indicating widespread legitimate usage.

Trademark and brand legitimacy

Score: 85/100
Passed

"Several registered trademarks for TotalAV products dated since 2021."

Reason: Multiple live trademarks held by established organizations.

SSL and security checks

Score: 90/100
Passed

"SSL issued by Sectigo, valid through November 2026."

Reason: Valid SSL certificate from recognized authority ensures secured connections.

Reputation and user feedback

Score: 30/100
Failed

"Reports of unauthorized charges, refund difficulties, and subscription cancellation problems."

Reason: Numerous user complaints focus on billing and customer service issues.

Blacklist and phishing status

Score: 95/100
Passed

"Domain not flagged in crypto scam or Google Safe Browsing checks."

Reason: No blacklists or phishing alerts found.

Your Next Steps

  • 1

    If considering using TotalAV, carefully read all terms and monitor subscription billing closely.

  • 2

    Disable auto-renewal to prevent unexpected charges.

  • 3

    Use virtual payment methods to control unauthorized payments.

  • 4

    If charged without consent, contact your bank or payment provider to dispute the charges.

  • 5

    Contact TotalAV customer support directly to request cancellation or refunds, documenting all communications.

  • 6

    Check recent user reviews and independent antivirus tests to evaluate product suitability.

Evidence & Citations

🕵🏻 Keep investigating

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