Domain Due Diligence
Report for 1800flowers.com
Why we think so?
1800flowers.com is a major online florist and gift retailer, ranking among the top 25,000 sites globally with about 2.4 million visits monthly, predominantly from the United States. It features widely used payment options like PayPal and Stripe, supports major credit cards, and employs industry-standard web technologies and security, including a valid SSL certificate. The domain is well-established, registered since 1995, operated by a Delaware-incorporated company, and owns live trademarks consistent with its commercial activities. However, the business faces significant customer complaints concerning order non-delivery, poor product quality, and refund difficulties. Multiple users report losing money due to undelivered or incorrect orders and inadequate customer support, fueling perceptions of fraudulent behavior. The brand has also been involved in various legal disputes from franchisee claims to consumer class action lawsuits regarding billing and marketing practices. These factors generate caution despite the legitimate business infrastructure and online presence.
Risk Insights
Established and Secure Domain
- Registered since 1995 with stable ownership
- Valid SSL certificate ensuring encrypted communication
- Hosted on reputable DNS servers
Significant Online Presence
- About 2.4 million monthly visitors worldwide
- Ranked #21,445 globally indicating high traffic
- Top traffic source is direct and search-based
Customer Complaints Signal Risk
- Frequent reports of undelivered orders and poor refunds
- Multiple users report monetary losses
- Numerous negative reviews label service as scam
Legal Challenges Highlight Concerns
- Class action lawsuits over billing practices
- Disputes with franchisees and competitors
- Regulatory investigations ongoing
Contradictory Signals
Despite a legitimate infrastructure, user experience issues and business practices have harmed trust.
Signal A: High-quality domain registration and secure site tech
Signal B: Widespread negative user reviews and fraud accusations
Category Scores
Red Flags & Warnings
- Repeated customer complaints describe undelivered orders, poor quality, and refund refusal, leading to financial loss.
- Legal disputes involve class actions and franchisee claims, suggesting business practice concerns.
🔎 Detailed Checks & Analysis
Domain Legitimacy
Score: 90/100
Domain Legitimacy
"Domain creation date and registrar are consistent with a trusted entity."
Reason: The domain 1800flowers.com is registered since 1995 with a reputable registrar, showing long-term legitimacy.
Traffic and Popularity
Score: 85/100
Traffic and Popularity
"Traffic metrics and user engagement rank well globally and within its category."
Reason: Website receives approximately 2.4 million monthly visits with strong US user base, confirming high brand awareness.
Technology and Payment Systems
Score: 88/100
Technology and Payment Systems
"Integration with major payment services adds transaction reliability."
Reason: Uses reputable payment platforms like PayPal and Stripe, and modern e-commerce technology indicating a professional setup.
Customer Reputation and Reviews
Score: 40/100
Customer Reputation and Reviews
"Negative reviews widely report financial loss and characterize the company as fraudulent."
Reason: Numerous customer complaints quote order non-delivery, poor product quality, and refund denial, raising serious trust issues.
Legal and Regulatory Compliance
Score: 45/100
Legal and Regulatory Compliance
"Ongoing and past lawsuits indicate concerning business practices affecting consumers and partners."
Reason: The company faces legal disputes including class actions over billing practices and franchisee lawsuits, reflecting operational vulnerabilities.
Technical Security Measures
Score: 92/100
Technical Security Measures
"No flags found on Google Safe Browsing or crypto scam databases."
Reason: SSL certificate is valid and there are no technical blacklists, supporting secure user interactions.
Your Next Steps
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1
Exercise caution before making purchases; verify product guarantees and refund policies.
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2
Consider alternative flower retailers with stronger user satisfaction for important orders.
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3
Report unresolved fraud or consumer protection issues to relevant authorities.
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4
Monitor consumer feedback platforms to assess ongoing service quality and dispute resolution.
Evidence & Citations
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1-800-Flowers.com customer reviews and complaints
Several complaints detail non-delivery and refund problems leading to fraud accusations.
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1-800-Flowers.com trademark registrations
Includes registered trademarks confirming brand legitimacy and commercial history.
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Website technology and traffic details
Details on site tech stack, payment options, and traffic levels affirm business scale.
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Domain WHOIS and SSL certificate information
Domain records indicate longstanding registration and active security certifications.
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Legal action and customer disputes summary
Archived lawsuits outline regulatory and consumer protection challenges faced by the company.
🕵🏻 Keep investigating
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