Ebay Due Diligence

Report for Ideal Mobile

Ideal Mobile is a high-volume eBay seller specializing in refurbished phones, including the Google Pixel 7a, 7, and 7 Pro. Their listing boasts over 6,900 units sold and a strong 99.5% positive feedback score. The price point ($170.95 for "Very Good - Refurbished") is consistent with low- to mid-market rates for used/refurb devices, which is reassuring. The seller offers a 30-day free returns policy, accepts multiple secure payment methods (PayPal, Venmo, Google Pay, major credit cards), and provides rapid shipping from a US warehouse (Spartanburg, SC). Despite these positives, public discussion forums and buyer reports link Ideal Mobile (and similar bulk sellers) to repeated issues: devices described as "like new" or "excellent" arriving with wear or technical faults, confusing listings, and a pattern of buyer complaints about "not as described" items. Several YouTube creators label sellers in this niche as "most hated" for frequent issues with phone quality and honesty, though not every transaction is problematic. eBay’s own feedback filtering policies mean their high rating may not reflect all customer frustrations, as returns often erase negative reviews. There are no hard reports of outright scams or counterfeit Pixel 7-series phones tied to this listing, but buyers should expect a higher risk of minor defects or description inconsistencies. Testing the phone’s IMEI and warranty post-purchase is advised. eBay’s strong Money Back Guarantee and the seller’s return policy mitigate financial risk, but returns can be time-consuming. In summary: this is a legitimate, established eBay business, but expect more quality variance than from a manufacturer refurb or direct retailer. 🧐