marketplace Scam
Amazon Seller Refund Swap Scam
Fraudulent buyers request refunds while mailing back rocks or empty boxes, tanking seller metrics. WebVetted reviews buyer history, return photos, and logistics checkpoints to build a case.
Red flags
- Buyer files claims within minutes of delivery scans.
- Return package weight is lower than the shipped weight.
- Customer threatens negative reviews unless you issue an instant refund.
How to Respond
- Document shipment weights, serials, and packaging using the Marketplace Checker report.
- Appeal through Amazon with side-by-side evidence of the returned item.
- Block the buyer and share the dossier with other sellers in your network.
📌 Case study
We helped an Amazon seller prove a buyer returned broken tiles instead of drones by comparing weights. Another case uncovered a serial refunder who cycled through dozens of storefronts using the same address.
Related tools
marketplace Scam
Fake Order Cancellation Fee Scam
Scammers call or message pretending to be Amazon, claiming you owe a cancellation fee for a fake order. WebVetted cross-references caller IDs, order histories, and phishing domains to shut down the play.
Red flags
- Message references an order that never appears in your Amazon account.
- Caller pressures you to install remote desktop software or buy gift cards.
- Links lead to login portals hosted outside amazon.com.
How to Respond
- Search the incident inside the Marketplace Checker to log timing and keywords.
- Check your Amazon order history directly before responding to any outreach.
- Report the scam to Amazon and to your telecom provider with the recorded details.
📌 Case study
We tracked robocalls that spoofed Amazon Support and directed victims to a lookalike portal asking for card details. Another crew spammed texts with “cancel shipment” links that installed trojans.
Related tools
marketplace Scam
Shipping Label Swap on Marketplaces
Fraudsters send altered shipping labels or claim a swap so packages never reach the right buyer. WebVetted checks tracking metadata, buyer history, and courier complaints to catch the ruse early.
Red flags
- Buyer asks you to use their prepaid label from an unfamiliar email.
- Tracking shows delivery to a different zip code than the order.
- Label uses mismatched fonts or outdated carrier logos.
How to Respond
- Upload the buyer profile to the Marketplace Checker to review fraud indicators.
- Print shipping labels only from your platform dashboard or trusted carriers.
- If a swap occurs, file a claim with the carrier and marketplace immediately with preserved label images.
📌 Case study
One seller shipped a DSLR using a label the buyer supplied, only to learn it was rerouted to a freight forwarder. Another case involved Amazon sellers receiving returned bricks, with the scammer swapping labels mid-route.
Need evidence for a bank or police report?
Generate a full entity dossier plus user-submitted reviews and then share the PDF with law enforcement or platform trust teams.