Amazon Due Diligence

Report for WirelessSource

WirelessSource is a prominent third-party seller on Amazon, offering hundreds of renewed devices, including the Samsung Galaxy S21 Ultra 5G (ASIN: B096T6Y623). While the seller boasts a strong Amazon star record (4.8/5 over 2,200+ ratings) and high volumes across multiple product categories, serious red flags come from independent complaint sources. The BBB (Better Business Bureau) details ongoing unresolved complaints about counterfeit, non-functioning, or misrepresented electronics shipped by WirelessSource — such as buyers receiving the wrong product variant, dead or glued-together phones, or even empty boxes. WirelessSource is not BBB accredited. Amazon reviews for this S21 Ultra listing are mixed but mostly positive (3.9/5 from 17,648 ratings), and recent sales volume is high. There is no direct evidence that the seller manipulates reviews, but external complaints raise legitimacy concerns, especially for high-value refurbished electronics purchases. Buyers have sometimes found WirelessSource does not resolve issues promptly outside Amazon’s policies. Pricing is close to (sometimes higher than) the average for renewed S21 Ultra units across major US retailers. If you purchase, use Amazon’s buyer protections and carefully check what arrives. 🛡️ Bottom line: The seller is well-established on Amazon with large sales and many satisfied customers, but persistent external complaints about misrepresented or defective devices warrant caution, especially for expensive products like this.