Local Store Due Diligence
Report for Christiano Apartments
Why we think so
Christiano Apartments is an apartment hotel in Vienna, Austria, operating at Gellertgasse 5, 1100 Wien (Favoriten). Reviews across Google Maps, Tripadvisor, Expedia, and other travel sites show a highly mixed guest experience: the apartments are praised for their location next to a Lidl supermarket, proximity to public transport, and responsive staff, but persistent problems include building maintenance, inconsistent cleanliness, worn furnishings, and some serious hygiene and service complaints. Recent years (2023–2025) highlight unresolved issues—guests cite non-functioning elevators, uncomfortable beds, signs of bedbugs, and deposit disputes with delayed or missing refunds. Positive reviews mention well-equipped kitchens, friendly hosts, and value for money. There is no evidence of corporate registration, legal disputes, or scam blacklisting, and the business remains operational and visible both on Google Maps and its website with valid SSL. Given ongoing critical issues, especially around hygiene and refunds, caution is advised if booking here.
Risk Insights
Consistent problems with refunds and deposits
Critical hygiene and maintenance complaints
No scam signals or legal red flags
Contradictory Signals
Signals split the guest experience, with positive reviews often focusing on value and service, while negatives warn of risks that could impact a stay severely.
Signal A: Business has positive reviews and repeat guests who value location and staff.
Signal B: Significant portion of reviews cite severe cleanliness, refund, or health hazards.
Category Scores
Red Flags & Warnings
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Bedbug complaints, non-responsiveness to serious hygiene issues, and guest health impacts in 2024–2025.
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Guests report non-refunded deposits and double charges after cancellation, with some refunds overdue by months.
🔎 Detailed Checks & Analysis
Google Maps listing is present, active, and matches claimed website and address.
Google Maps listing is present, active, and matches claimed website and address.
"Google Maps link and details match the business website. No sign it is closed or a fake location."
Reason: Listing at Gellertgasse 5, 1100 Wien matches the business's website. Phone, web, and operational status are all shown as valid.
OSINT and reviews: consistent and sufficient volume to establish real operation.
OSINT and reviews: consistent and sufficient volume to establish real operation.
"Guest feedback visible on Google, Tripadvisor, Expedia, Booking.com with verifiable time stamps, confirming authenticity and continuity."
Reason: Dozens of reviews spread across at least eight years show ongoing business operations. Both positive and negative reviews reference specific, recent experiences.
Serious legitimacy risks (legal disputes, scam reports, blacklisting) checked.
Serious legitimacy risks (legal disputes, scam reports, blacklisting) checked.
"Searches of major blacklists and news turn up no criminal or scam allegations."
Reason: No official scam blacklisting, Google Safe Browsing or crypto blacklist hits, or news reports of fraud.
Quality and public reputation: review content, rating consistency, major complaints.
Quality and public reputation: review content, rating consistency, major complaints.
"Scores as low as 1/5 are present in 2024–2025 citing problems not just in isolated cases. Refund issues and building neglect are repeated themes."
Reason: Many guests report severe issues: hygiene concerns (including bedbugs), repeated maintenance failures, missing deposits, with some positive experiences.
Owner/management traceability and clear dispute path.
Owner/management traceability and clear dispute path.
"Lack of official owner identity may be typical for Vienna apartments, but the inability to resolve disputes or reach management in problem cases raises concern."
Reason: No individual owner is clearly identified in official sources or business directories; guests note difficulties reaching staff for refund or complaint procedures.
Your Next Steps
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1If you decide to book here, communicate via official booking sites or directly through the business's official contact channels and save all correspondence.
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2Use credit cards (not bank transfer or cash) for booking to retain refund and dispute rights.
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3Inspect the room thoroughly upon arrival for signs of bedbugs or damage before unpacking. Document any issues immediately with photos.
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4Do not pay large deposits in advance without clear, written confirmation about the refund policy and timelines.
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5If you experience difficulties with hygiene or refund, escalate immediately via your booking platform’s support team or your credit card provider.
Evidence & Citations
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Christiano Apartments guest reviews (Google Maps, Tripadvisor)
Wide range of recent reviews document persistent cleanliness, maintenance, and refund complaints in 2024–2025.
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Christiano Apartments (Expedia listing)
Mixed cleanliness and service quality scores spanning multiple years; deposit problems and hygiene cited repeatedly.
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SSL & blacklist status for www.christiano-apartments.at
Technical checks confirm valid, current SSL and no evidence of scam listing or phishing threats.
🕵🏻 Keep investigating
Run a background check on any Vendor / Contractor before you patronise them.
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