Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Zeely.app is an AI-driven marketing tool designed to help small businesses create ads, landing pages, and social content quickly. It uses popular web technologies and is hosted with a valid SSL certificate. However, public reports highlight significant issues with billing transparency, subscription cancellations, and customer support, raising caution for potential users.

Confidence Score

68%

Risk Insights

🛡️

Confirmed Business and Technical Legitimacy

Domain uses HTTPS with current SSL certificate.

Registered trademarks verify brand ownership.

Modern and appropriate web technologies detected.

⚠️

Serious User Complaints on Billing and Support

Multiple BBB complaints with unresolved billing disputes.

Frequent reports of unauthorized charges after free trials.

Negative feedback on refund delays and app instability.

Contradictory Signals

The website is real and functional but users face significant issues with billing transparency and support.

Signal A: Technical and business signals confirm a legitimate operating website.

Signal B: User reviews and BBB complaints indicate poor billing practices and customer service issues.

Category Scores

Identity 75/100

Reputation 35/100

Technical 85/100

Content 65/100

Legal 40/100

Business Validity 70/100

Red Flags & Warnings

The company has an 'F' rating from the BBB with 72 complaints, many unresolved relating to billing and subscription issues.
Multiple users report unauthorized charges after trial periods and difficulty cancelling subscriptions.

🔎 Detailed Checks & Analysis

Domain and SSL Validity

Score: 85/100

Passed

"Technical signals confirm proper domain registration and security setup."

Reason: The domain zeely.app has valid WHOIS and active SSL certificate issued recently, which is expected for a legitimate business website.

Technical Technology Stack

Score: 80/100

Passed

"Modern web technologies detected consistent with active service."

Reason: Use of recognized technologies like Cloudflare CDN, Google Analytics, React JS, and standard security protocols supports legitimacy.

Business Legitimacy & Presence

Score: 70/100

Passed

"Multiple evidences confirm real business activity."

Reason: Verified trademarks, business listings, and social media presence show Zeely is a functioning business entity.

User Reputation & Complaints

Score: 30/100

Failed

"Reputation signals warn of customer dissatisfaction mainly on billing and support."

Reason: High volume of unresolved complaints at BBB and user reports about billing and refund issues are major concerns.

Safety and Scam Blacklists

Score: 85/100

Passed

"Security blacklist checks show no risk detected."

Reason: No listings in phishing or crypto scam blacklists reduce suspicion of fraudulent activity.

Legal & Compliance Issues

Score: 40/100

Failed

"Legal risks moderate due to customer service and billing dispute methods."

Reason: Terms require arbitration and limit consumer claims; BBB rating and complaints highlight poor complaint resolution.

Your Next Steps

1

If considering Zeely, carefully review subscription terms and monitor trial periods to avoid unexpected charges.
2

Test the app during any trial to assess stability and fit for your marketing needs.
3

Be prepared for limited customer support and document all communications relating to billing or subscription issues.
4

Consult BBB and review sites for updated user experiences before committing.
5

If charged unexpectedly, contact your payment provider to dispute unauthorized transactions.

Evidence & Citations

Zeely.ai BBB profile with complaints and ratings
Provides detailed customer complaints about billing and customer service with BBB rating F.
Zeely app review and allegations of scam on YouTube
Independent review highlighting technical functionality but poor customer experience and billing concerns.
SimilarTech technical profile for zeely.app
Confirms technical infrastructure and technologies deployed on the site.
Google Safe Browsing report for zeely.app
No phishing or malware risks detected for the domain.
USPTO Trademark search for 'Zeely'
Verifies trademark registration details supporting brand authenticity.

🕵🏻 Keep investigating

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