Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Woodforest.com is the website for Woodforest National Bank, a financial institution based in the United States. It attracts about 1.8 million monthly visits, primarily from U.S. users, and ranks #28,418 globally. The site uses standard and secure technologies, including HTTPS, CloudFlare CDN, and mobile payment options like Apple Pay and Google Pay. Contact information and multiple official emails are published on the site, affirming transparency and accessibility. The bank holds several live trademark registrations related to its brand name and services. It maintains physical locations with positive customer reviews, such as a 4.9-star rating for a branch in McComb, MS. News sources report ongoing business developments and expansions across multiple states. However, recent customer reviews often highlight concerns about fraud dispute handling, account closures, and customer service quality, with complaints documented on BBB and employee dissatisfaction noted on Indeed. There is no evidence of blacklisting or phishing risks currently associated with the domain. Overall, woodforest.com appears to be an established, functional banking site with a solid reputation but some customer service challenges to be aware of.

Confidence Score

88%

Risk Insights

🛡️

Strong Technical Security

Valid SSL and HTTPS protect user data.

Uses CloudFlare CDN for reliability.

Supports major mobile payment methods.

⚠️

Mixed Customer Feedback

Multiple complaints about fraud dispute handling.

Issues reported with account closures and fees.

Employee reviews suggest internal service challenges.

Contradictory Signals

Despite a secure and popular website, customer feedback indicates operational and support challenges that may affect user experience.

Signal A: High traffic and strong technical security

Signal B: Significant customer complaints and service issues

Category Scores

Identity 90/100

Reputation 60/100

Technical 90/100

Content 85/100

Legal 90/100

Business Validity 80/100

Red Flags & Warnings

Numerous customer complaints note inadequate fraud protection and slow dispute resolution.
Reports of abrupt account closures and misleading staff advice create potential reliability concerns.
Employee reviews describe stressful work environment and management issues affecting service quality.

🔎 Detailed Checks & Analysis

Domain & Traffic Analysis

Score: 85/100

Passed

"The site ranks #28,418 globally with 1.8M monthly visits mainly from the US."

Reason: The domain is established with significant traffic primarily from the US, indicating legitimacy.

Website Technology & Security

Score: 90/100

Passed

"SSL valid until April 2026; technologies include Apple Pay, Google Pay, and CloudFlare."

Reason: Use of HTTPS, valid SSL, reputable CDN (CloudFlare), and standard payment technologies confirm secure infrastructure.

Contact & Transparency

Score: 90/100

Passed

"Includes info@woodforest.com, reportphishing@woodforest.com, and multiple regional contacts."

Reason: Multiple official contact emails and phone numbers are publicly listed, supporting transparency.

Trademark & Legal Validity

Score: 85/100

Passed

"Multiple trademarks registered for Woodforest National Bank and related entities."

Reason: Active trademark registrations confirm brand ownership and legal status of the business.

Customer Reputation & Complaints

Score: 40/100

Failed

"BBB complaints document delayed investigations and inadequate resolutions; Indeed reviews note employee dissatisfaction."

Reason: Numerous verified customer complaints cite fraudulent charge handling, unexpected account closures, and poor service.

Blacklist & Scam Detection

Score: 100/100

Passed

"Clean reports from crypto scam and Google safe browsing checks."

Reason: No evidence of blacklisting or phishing threats associated with the domain currently.

Your Next Steps

1

If you plan to interact financially with Woodforest National Bank, carefully review the customer complaints, especially regarding fraud disputes and account management.
2

Use the official contact emails and phone numbers listed on woodforest.com to get support, avoiding unofficial channels.
3

Monitor official news sources and BBB for updates on customer experiences and regulatory actions.
4

Consider using other well-reviewed banking options if fraud handling and customer service are key concerns for you.

Evidence & Citations

SimilarTech Website Technology Profile for woodforest.com
Verified traffic, technology stack, and business category.
SimilarWeb Analytics for woodforest.com
Traffic volume, geography, and engagement metrics.
Official Contact Information Scraped from woodforest.com
Numerous direct emails and phone numbers listed on official site.
USPTO Trademark Records for WOODFOREST
Multiple active registrations found for Woodforest-related marks.
Customer Complaints and Reviews on BBB
Numerous complaints regarding fraud and account handling.
Google Safe Browsing Report for woodforest.com
No blacklisting or phishing risks detected.

🕵🏻 Keep investigating

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