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Domain Due Diligence
Report for Viviennewestwood.com

Report Date January 21, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Viviennewestwood.com is the official online boutique for Vivienne Westwood, offering luxury fashion and accessories. It attracts around 3 million monthly visits, mainly from the US and UK, ranking #16,827 globally in traffic. The site uses reputable technology providers like Akamai and Microsoft Azure and supports major payment options including PayPal, Visa, and Mastercard. Registered in 2013, its domain is secured with a valid SSL certificate issued by Sectigo. The domain's Whois info is privacy-protected but shows consistent management. Customer service contacts are available, including emails and phone numbers, alongside active social media presence on Facebook, Instagram, and Twitter. The business has physical store listings, notably a New York location with moderate user ratings. Multiple recent news articles mention the brand, highlighting its fashion collections and legacy. Automated checks show no scams or blacklist warnings. However, user reviews on platforms like TripAdvisor reveal notable complaints about order accuracy, product quality, return policies, and customer support responsiveness. These issues have caused mixed customer experiences, with polarized ratings. No trademark conflicts or scams tied to the official domain appear. The brand has been involved in some legal disputes over copyright and domain misuse, but nothing impacting legitimacy. Overall, the website is authentic and technically sound, yet buyers should be aware of service and quality concerns reported by some customers.

Confidence Score
78%

Risk Insights

🛡️

Strong Technical Foundation

Valid SSL from Sectigo till 2026
Uses Akamai and Microsoft Azure hosting
High monthly traffic of ~3 million
✅

Legitimate Domain and Brand Control

Registered since 2013
No trademark conflicts
Official social media and contact channels active
⚠️

Customer Service Concerns

Reports of poor product quality
Refund and return issues
Mixed customer experience ratings

Contradictory Signals

The official site is authentic but some buyers report unsatisfactory experiences, affecting overall reputation.

Signal A: High technical and brand legitimacy signals

Signal B: Significant customer service and product quality complaints

Category Scores

Identity 88/100
Reputation 55/100
Technical 90/100
Content 85/100
Legal 70/100
Business Validity 65/100

Red Flags & Warnings

  • Multiple customer complaints about poor service, product quality, and refund difficulties reduce trust.

🔎 Detailed Checks & Analysis

Domain Age and Registrar

Score: 90/100
Passed

"No anomalies found in registration history."

Reason: Domain registered in 2013 and managed by known registrar REGISTER S.P.A., with consistent Whois info.

Website Technology and Security

Score: 90/100
Passed

"Secure HTTPS and robust tech stack in place including Microsoft Azure."

Reason: Uses reputable CDN providers like Akamai, CDN security and SSL cert valid.

Traffic Volume and Geography

Score: 85/100
Passed

"Traffic sources are organic and direct, low paid ads."

Reason: High monthly visits (~3M), predominantly US and UK, consistent with brand markets.

Contact and Social Proof

Score: 80/100
Passed

"Presence on Facebook, Instagram, Twitter verified."

Reason: Multiple official contact emails and phone numbers; active social media profiles.

Blacklist and Scam Flags

Score: 90/100
Passed

"Domain deemed safe by automated tools."

Reason: No blacklist entries or scam flags from crypto or Google safe browsing.

Trademark and Brand Impersonation Risk

Score: 85/100
Passed

"Clear USPTO trademark absence of conflicts."

Reason: No trademark conflicts or impersonation found for this domain.

Customer Reviews and Complaints

Score: 30/100
Failed

"Polarized feedback with some 5-star but many 1-star ratings chronologically documented."

Reason: Significant negative reviews on product quality, customer service, and returns.

Legal and Dispute History

Score: 70/100
Passed

"Legal actions suggest brand protection efforts."

Reason: Involved in trademark and copyright disputes but nothing affecting domain validity.

Your Next Steps

  • 1
    Confirm product authenticity by comparing purchase details with official brand info.
  • 2
    Check user reviews before making high-value purchases for quality expectations.
  • 3
    Contact customer service for specific return or refund questions prior to ordering.
  • 4
    Use secure payment methods and watch for phishing or impersonation attempts on other domains.
  • 5
    Evaluate physical store feedback if visiting in person.

Evidence & Citations

🕵🏻 Keep investigating

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