Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Traveloka (traveloka.com) is a high-traffic, long-standing online travel marketplace headquartered in Southeast Asia. It records ~30 million monthly visits, uses major infrastructure (AWS, CloudFront, Cloudflare), and accepts mainstream payments (Visa, Mastercard, PayPal, local wallets). Security and platform signals are strong: valid SSL, mature DNS/MX setup, and no Google Safe Browsing or crypto-blacklist hits. However, recurring consumer complaints — mainly over refunds, pricing transparency, and impersonation scams where fraudsters pose as Traveloka — mean you should proceed with caution when paying or sharing sensitive data. ⚠️

Confidence Score

83%

Risk Insights

✅

High legitimacy signals

Domain active since 2011 with valid SSL

~30M monthly visits and #1 category rank in travel/air travel

Uses enterprise services (AWS, CloudFront) and major payment processors

⚠️

Consumer-facing risk: refunds & impersonation

Multiple user complaints about pricing transparency and refund handling

Frequent reports of scammers impersonating Traveloka and requesting off-platform payments

Official Traveloka guidance warns users about brand impersonation

Contradictory Signals

The site itself appears authentic and enterprise-grade, but operational issues and third-party impersonators create consumer risk that looks scam-like in individual cases.

Signal A: Strong technical and traffic signals (long-lived domain, AWS hosting, large user base).

Signal B: Frequent user complaints and impersonation scams that cause real financial harm to some customers.

Category Scores

Identity 85/100

Reputation 60/100

Technical 90/100

Content 80/100

Legal 65/100

Business Validity 88/100

Red Flags & Warnings

Repeated consumer complaints about pricing transparency and denied or delayed refunds on public review sites and forums.
Frequent brand-impersonation scams reported; scammers use Traveloka branding to trick victims into off-platform payments.
WHOIS shows registrant privacy/identity protection service, which hides the direct owner contact — not unusual for big brands but reduces traceability.

🔎 Detailed Checks & Analysis

Domain age & WHOIS

Score: 90/100

Passed

"Registered on 2011-01-23; registrar is Amazon Registrar, Inc.; public registrant details are proxied via an identity-protect service, which is common for larger firms but hides owner PII."

Reason: Domain registered in 2011 and continuously active — long registration supports authenticity.

SSL certificate & TLS validity

Score: 95/100

Passed

"SSL valid from 2024-12-29 to 2026-01-28, signature RSA-SHA256 — correct setup for a production site handling payments."

Reason: Valid SSL certificate issued by Amazon RSA 2048 M02 and not expiring imminently.

Traffic & popularity

Score: 92/100

Passed

"SimilarWeb reports ~30.8M visits (snapshot 2025-09) and category rank #1 in travel/air travel; primary audience concentrated in Indonesia (~65%)."

Reason: Very high monthly visits (~30M+) and top category rank indicate a widely used service.

Technology and payment integrations

Score: 90/100

Passed

"Listed integrations include AWS, CloudFront, PayPal, Visa/Mastercard, SendGrid, Salesforce, and anti-fraud tech (ThreatMetrix/LexisNexis)."

Reason: Uses enterprise-grade technology and established payment providers, reducing fraud risk on the platform side.

Contact details and support channels

Score: 75/100

Passed

"Contact emails such as cs@traveloka.com and multiple call-center numbers are present; presence of official channels is positive, yet consumer complaints cite slow or unsatisfactory dispute resolution."

Reason: Official customer service emails and phone numbers are published on site, but some users report poor support outcomes.

Consumer complaints & reputation

Score: 45/100

Failed

"Public forums (PissedConsumer, ProductReview, TripAdvisor) contain multiple threads alleging pricing surprises, delayed refunds, and difficult support interactions; some issues are later resolved after escalation."

Reason: Numerous consumer reports of overcharging, refund denials, and unresolved disputes reduce trust for at-risk transactions.

Blacklists & threat intelligence

Score: 88/100

Passed

"Scanners returned no matched threats; safe-browsing and crypto-scam checks are clean, which lowers the likelihood of active phishing distribution from the domain itself."

Reason: No hits on Google Safe Browsing and not listed on crypto-scam blacklists.

Trademark / USPTO conflicts

Score: 70/100

Passed

"Search returned zero USPTO elements for 'traveloka.com'; this does not preclude registrations in local jurisdictions outside USPTO scope."

Reason: No immediate USPTO trademark conflicts found for the query; brand usage appears established in regional markets.

Your Next Steps

1

Only complete bookings and payments through the official traveloka.com site or the official Traveloka app; avoid payments to personal bank accounts or invoices sent via social DMs.
2

Keep screenshots and receipts for all bookings and payment confirmations; if a problem occurs, file a complaint through Traveloka’s official help center and retain timestamps.
3

If a large charge or refused refund occurs, dispute the charge with your card issuer (Visa/Mastercard) and provide booking evidence.
4

Verify contact channels — use support emails/phone numbers listed on traveloka.com (e.g., cs@traveloka.com) and cross-check against the site’s contact page before sharing payment details.
5

Report impersonation or phishing attempts to Traveloka (their published scam-help pages) and to your local consumer protection agency.

Evidence & Citations

SimilarWeb site analytics for traveloka.com (monthly visits, country share, engagement)
SimilarWeb data shows ~30.8M monthly visits, 64.7% traffic from Indonesia, and global rank ~1,593 — strong evidence of a large, legitimate audience.
Technology profile and integrations for traveloka.com (tech stack, payment partners)
SimilarTech inventory lists AWS, CloudFront, Cloudflare, Google Analytics and major payment integrations (Visa, MasterCard, PayPal, local wallets) supporting enterprise-grade operations.
WHOIS, DNS and SSL records for traveloka.com
WHOIS shows registration date Jan 23, 2011, registrar Amazon Registrar, Inc., identity-protection service in registrant fields, and a valid SSL (expires 2026-01-28).
Traveloka official guidance on impersonation scams and safe channels
Traveloka publicly warns customers about impersonation scams and instructs users to transact only through official website/app and not to pay personal accounts.

🕵🏻 Keep investigating

Recommended →

🌐 Scan another website

Run another instant due diligence scan on any website URL. Verify before you trust!

Spot fake SaaS login pages before handing over credentials

Phishing crews spin up carbon-copy login portals for CRM and finance tools, siphoning credentials before users realize t...

Read playbook →

Analyze giveaway landing page phishing

Giveaway pages entice with consoles or flights, then harvest card data and selfies “for verification.” ScamAI checks reg...

Read playbook →