Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Travel.orange.com is the official site for Orange Travel's prepaid SIM and eSIM cards used by international travelers. It serves mostly US and European customers with about 320,000 monthly visits, ranking #118,000 globally. The site uses standard and modern web technologies and holds valid SSL certification, supporting secure connections. The online brand is linked to the well-known Orange company with live trademarks protecting the name, indicating legitimate business identity. However, there are multiple user reports of technical problems, poor customer support, and monetary loss relating to purchased travel SIM/eSIM plans. Some users have labeled their experience as a scam due to non-working products and no refunds, but reputable scam monitoring sites rate the website overall as likely legitimate and reliable. A notable legal case in Egypt found Orange Travel liable for personal data protection failures, resulting in compensation orders. While there are documented complaints and a serious legal precedent on data privacy, no concrete evidence suggests systematic fraud or ongoing scam operations.

Confidence Score

78%

Risk Insights

✅

Strong Brand Backed by Active Trademarks

Multiple live trademarks protect the 'Orange' brand

Brand ownership by established Orange Brand Services LTD

Supports authenticity of travel.orange.com as genuine brand site

⚠️

Notable Customer Service Issues

Reports of non-working eSIM/SIM cards leading to monetary loss

Poor or no refunds and slow customer support responses

Necessary to exercise caution and confirm product reliability before purchase

⚠️

Legal Accountability for Data Protection

Court ruling confirmed Orange Travel liable for privacy breach

Compensation awarded for damages including psychological distress

Highlights importance of monitoring data security practices

Contradictory Signals

While technical and customer support issues are well-documented, no clear evidence of systematic scam exists.

Signal A: Reputable scam-check sites give high trust rating

Signal B: Multiple user complaints of service failure and loss

Category Scores

Identity 85/100

Reputation 55/100

Technical 80/100

Content 75/100

Legal 60/100

Business Validity 80/100

Red Flags & Warnings

Customer reports consistently describe technical failures and refusal of refunds for non-working SIM/eSIM plans.
Legal ruling found Orange Travel liable for failing to protect customer personal data, with ordered compensation.

🔎 Detailed Checks & Analysis

Domain and Infrastructure Review

Score: 80/100

Passed

"The secure connection and stable infrastructure support domain legitimacy and safety."

Reason: Site uses HTTPS with a valid DigiCert SSL certificate and modern web technologies indicating professional setup.

Brand and Trademark Verification

Score: 85/100

Passed

"No signs of brand impersonation or counterfeit trademark usage detected."

Reason: Active trademarks held by Orange Brand Services LTD confirm brand legitimacy and proper use of 'Orange' name.

Customer Reports and Reputation

Score: 50/100

Failed

"Reputation damage stems from unresolved service and product issues, though no systemic fraud is proven."

Reason: There are credible user complaints about faulty products, poor customer support, and refund refusals, impacting reputation.

Legal and Regulatory Issues

Score: 60/100

Failed

"Legal accountability exists, but no widespread ongoing disputes have been reported."

Reason: At least one significant court ruling found Orange liable for failing to protect customer data, leading to compensation orders.

Blacklist and Scam Database Check

Score: 80/100

Passed

"Absence from blacklists supports domain's clean technical reputation."

Reason: Domain not found on crypto scam or Google phishing blacklists, indicating no known scam flags.

Your Next Steps

1

Exercise caution when purchasing SIM/eSIM products from travel.orange.com; check recent user reviews to assess current service quality.
2

Verify the legitimacy and refund policies before committing to a purchase due to reported customer support problems.
3

Report unresolved issues related to non-functioning products or lack of refunds to consumer protection agencies if necessary.
4

Be particularly attentive to personal data security when using their services given established legal liability for data mishandling.

Evidence & Citations

User reports of loss and poor service from travel.orange.com eSIM plans
Many users report technical failures and lack of refunds on multiple independent platforms.
Scamadviser review for travel.orange.com
Rates the site as likely legitimate with some caution advised.
Legal ruling on data protection breach in Egypt against Orange
Court held Orange liable for personal data protection failure with damages.
SimilarTech overview of travel.orange.com
Details website technology, traffic volume and domain usage supporting legitimacy.
USPTO Trademark Search Results for 'Orange'
Confirms active trademarks for Orange Brand Services Ltd associated with the domain's brand.

🕵🏻 Keep investigating

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