Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Transavia.com is the official website for Transavia Airlines, a legitimate air travel company primarily serving European countries like France, the Netherlands, Spain, Belgium, and Italy. The site receives around 7.5 million visits monthly, ranking #6,122 globally and #408 in France. It uses reputable technology services like Adobe Marketing Cloud, Amazon Web Services, and secure payment providers such as Adyen and Google Pay. The domain is well-established, registered since 1996, with valid SSL security. Trademark records confirm the brand Transavia Airlines C.V., based at Schiphol Airport in the Netherlands. Customer reviews express dissatisfaction about flight cancellations, refund delays, and fees, leading some users to label the experience as a "scam." However, no evidence points to fraudulent activity on the website itself, and the domain is not blacklisted or flagged for phishing. Transavia has been involved in legal disputes primarily regarding passenger rights and compensation claims, consistent with airline industry challenges. Overall, transavia.com is a legitimate airline site, but potential customers should be aware of common customer service issues reported.

Confidence Score

75%

Risk Insights

🛫

Legitimate Airline Website with Strong Domain & Tech

Domain registered since 1996 with official ownership details

Uses trusted payment and marketing technologies

Active with millions of monthly visitors mainly in Europe

⚠️

Customer Service Complaints Affect Reputation

Multiple users report refund delays and flight cancellations

Complaints sometimes label the airline as a "scam" in reviews

Legal disputes focus on passenger compensation and fees

Contradictory Signals

The official website is authentic, but customer dissatisfaction creates reputation risk.

Signal A: Domain and technology signals indicate high legitimacy

Signal B: User reviews frequently describe poor customer experience and label as scam

Category Scores

Identity 85/100

Reputation 60/100

Technical 90/100

Content 70/100

Legal 65/100

Business Validity 80/100

Red Flags & Warnings

Repeated customer complaints about refunds and cancellations label the airline as 'scam' in reviews, indicating reputation risk.
Ongoing legal claims and consumer complaints related to fees and compensation indicate business disputes.

🔎 Detailed Checks & Analysis

Domain Age and Ownership Verification

Score: 90/100

Passed

"Strong domain age and verified registrant reduce risk of impersonation."

Reason: The domain has been registered since 1996, tied to Transavia Airlines with clear registrant data.

Website Technology and Infrastructure

Score: 85/100

Passed

"Technologies such as Adobe Marketing Cloud and Adyen payment service increase trust."

Reason: Uses reputable technology platforms and has valid SSL certificates.

Blacklist and Phishing Check

Score: 95/100

Passed

"Domain clean from known fraudulent or malicious activity."

Reason: No blacklist or phishing alerts found for transavia.com domain.

Customer Reputation and Complaint Analysis

Score: 40/100

Failed

"Customer service weaknesses and refund delays harm reputation despite site legitimacy."

Reason: Many user complaints about refund practices and cancellations indicate trust issues among customers.

Legal and Regulatory Standing

Score: 70/100

Passed

"No indication of fraud, but ongoing legal issues merit caution."

Reason: Involvement in multiple legal disputes reflecting passenger rights challenges; common in airlines.

Your Next Steps

1

If you plan to book with Transavia, carefully read cancellation and refund policies beforehand.
2

Monitor flight statuses and keep documentation if disputes arise.
3

Use official contact channels listed on transavia.com for queries or claims.
4

Be cautious of phishing scams impersonating Transavia; verify URLs carefully.
5

Consider alternative airlines if customer service reliability is a critical factor.

Evidence & Citations

Domain Technology and Traffic Profile of transavia.com
Details on website traffic, technology stack, and market positioning.
WHOIS and SSL Information for transavia.com
Registrant details and current SSL certificate status verify legit domain control.
USPTO Trademark Records for TRANSAVIA
Trademark confirms ownership by Transavia Airlines C.V., solidifying brand legitimacy.
Google Safe Browsing Report
No malicious or phishing activity detected on domain.
User Complaints and Scam Allegations from Online Forums
Multiple user reviews report issues related to flight refund and service dissatisfaction.
Legal Cases and Consumer Disputes Involving Transavia
Reports of legal action related to passenger rights and compensation.

🕵🏻 Keep investigating

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