Domain Due Diligence
Report for Totalbyverizon.com
Why we think so
totalbyverizon.com is the official site for Total by Verizon, a prepaid wireless brand running on Verizon's 5G network. It receives about 42,000 monthly visits mostly from the United States. The site runs multiple legitimate technologies for analytics and marketing, and is protected by a valid SSL certificate. However, extensive user complaints detail billing errors, unfulfilled refunds, misleading promotions, and poor customer service. Although it has no blacklists or phishing warnings, the complaints and dispute history suggest significant service issues. The brand enforces arbitration for disputes, limiting formal legal actions. This indicates that while the site is legitimate in structure, users should proceed with caution due to repeated customer problems.
Risk Insights
User complaints highlight billing and refund issues
Site infrastructure and SSL are properly executed
Contradictory Signals
While the site operates as an official branded telecom service, the volume of consumer problems may impact trust.
Signal A: Strong technical infrastructure and official brand links
Signal B: Numerous customer complaints about legitimacy and billing
Category Scores
Red Flags & Warnings
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Numerous complaints of billing errors and failure to refund documented by BBB and consumer review sites.
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Reports of misleading promotional offers causing customer dissatisfaction and claims of deceptive conduct.
🔎 Detailed Checks & Analysis
Domain and Technical Infrastructure
Domain and Technical Infrastructure
"Secure and mature technical setup indicates a well-maintained official site."
Reason: The domain has a valid SSL certificate issued by DigiCert and uses reputable DNS providers. The site runs multiple analytics and advertising technologies common for legitimate e-commerce sites.
Traffic and Engagement Quality
Traffic and Engagement Quality
"User behavior metrics raise questions about site utility and visitor satisfaction."
Reason: Monthly visits are moderate (~42k) but show a declining trend. Bounce rate is high at 73.8%, and pages per visit are low, suggesting poor user engagement.
User Reputation and Customer Reviews
User Reputation and Customer Reviews
"Widespread negative feedback undermines trust in the customer experience."
Reason: Numerous verified complaints at BBB and consumer sites describe billing errors, denied refunds, misleading offers, and poor customer support. This damages overall reputation.
Legal and Compliance Status
Legal and Compliance Status
"Legal protections favor the company, which may hinder consumer rights."
Reason: The company enforces arbitration clauses limiting class actions and lawsuits. Although no major regulatory actions are found, the high volume of disputes suggests ongoing customer dissatisfaction.
Content Authenticity and External Presence
Content Authenticity and External Presence
"Strong brand linkage and public presence support legitimacy claims."
Reason: The website is backed by Verizon, an established telecommunications brand, supported by official social media profiles and consistent news coverage.
Your Next Steps
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1Verify any promotional offers directly with official Verizon or Total Wireless customer service before committing.
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2Review terms and conditions, especially arbitration clauses, to understand dispute resolution options.
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3Be cautious with payment and monitor billing closely for unauthorized charges.
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4Report any suspected fraud or non-resolution to consumer protection agencies such as the Better Business Bureau or Federal Trade Commission.
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5Use the official support channels linked on totalbyverizon.com to seek help, and document all interactions.
Evidence & Citations
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Better Business Bureau Complaints for Total by Verizon
Detailed user reports of billing issues, refunds, and customer service problems.
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SimilarTech profile for totalbyverizon.com
Technical infrastructure and technologies in use on the website.
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Google Safe Browsing Status
No malicious or phishing threats reported.
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Official Total by Verizon Terms and Conditions
Dispute resolution via arbitration, limiting litigation.
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Total by Verizon News and Public Mentions
Official announcements and coverage confirming legitimacy.
🕵🏻 Keep investigating
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