Domain Due Diligence
Report for Thegymgroup.com
Why we think so
The Gym Group operates a popular UK-based chain of affordable 24/7 gyms, attracting over 1.8 million monthly visitors primarily from the United Kingdom. It features flexible memberships, uses reputable technology providers like Amazon and Microsoft, and maintains a strong presence on social media and review platforms. However, multiple users have reported persistent issues with unauthorized charges, difficulties canceling memberships, and poor customer service, leading to allegations of misleading billing practices though no public legal disputes have been recorded. Overall, the site presents many trust signals but also notable warnings from user complaints.
Risk Insights
Significant UK User Base 🏋️
Billing Complaints ⚠️
Professional Infrastructure ✔️
Contradictory Signals
While the site is clearly operational with a large user base, repeated billing complaints diminish trust in their business practices.
Signal A: High user traffic and legitimate infrastructure
Signal B: Frequent user complaints about billing and support
Category Scores
Red Flags & Warnings
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Numerous user reports of unauthorized payments and failure to cancel memberships effectively suggest issues with billing transparency and customer service.
🔎 Detailed Checks & Analysis
Domain and traffic profile
Domain and traffic profile
"This level of traffic indicates a popular and operational site consistent with a legitimate business."
Reason: The domain receives high monthly traffic (about 1.8M visits) mostly from the UK and ranks well globally and within its category.
Web security and infrastructure
Web security and infrastructure
"Security features and technology usage suggest good technical hygiene."
Reason: Valid SSL certificate, well-known hosting and security providers, and proper DNS setup found.
Reputation and user feedback
Reputation and user feedback
"User trust is undermined by recurring negative reports about billing practices and customer support."
Reason: Multiple user complaints report deceptive billing and cancellation issues, labeling the company as misleading in several reviews.
Contact information validity
Contact information validity
"Verifiable contact details support business transparency."
Reason: The website publishes multiple official contact emails, phone numbers, and active social media links.
Legal and trademark status
Legal and trademark status
"The absence of known legal issues reduces risk of fraudulent activity."
Reason: No public legal disputes or trademark conflicts detected.
Your Next Steps
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1If you are considering membership, carefully read the cancellation policy and monitor your billing statements closely.
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2Contact The Gym Group promptly for any unexplained charges and keep records of communications.
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3Check multiple review sites for updated user feedback before committing to a membership.
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4Report any suspicious billing activity to your bank to dispute unauthorized charges.
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5Consider visiting a local gym branch to confirm services and membership terms in person.
Evidence & Citations
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Technology profile for thegymgroup.com
Shows traffic, technology stack, and category
🕵🏻 Keep investigating
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