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Domain Due Diligence
Report for Testbook.com

Report Date October 29, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Testbook.com is a popular Indian online exam preparation site offering live coaching and over 26,000 mock tests for competitive exams like Banking and UPSC. It attracts about 64 million visits monthly, mostly from India, with a low bounce rate and solid engagement. The site uses recognized technologies and maintains a valid SSL certificate registered since 2004. While technical and domain data suggest legitimacy, user reviews reveal multiple complaints about unauthorized payments, refund issues, poor customer support, and allegations of fraudulent behavior. No public legal disputes involving Testbook.com have been identified. Overall, the company is legitimate but has significant user trust concerns regarding payment and service practices.

Confidence Score
73%

Risk Insights

📈

Large User Base and Engagement

Around 64 million monthly visits with low bounce rate
Primarily accessed by users in India (about 97%)
Over 4.8 pages viewed per visit on average
⚠️

Mixed User Trust Signals

Several user complaints about unauthorized payments and refund denials
Poor customer support reported across review platforms
No major legal cases found despite negative reviews
🛡️

Strong Technical Foundation

Uses reliable hosting and CDN with a valid SSL certificate
Long operating domain with privacy and security practices
No blacklists or phishing reports detected

Contradictory Signals

Technical legitimacy contrasts with customer trust and satisfaction issues.

Signal A: Technical data indicates a secure, established domain with strong traffic

Signal B: User reviews allege fraudulent behavior and poor refund practices

Category Scores

Identity 75/100
Reputation 40/100
Technical 85/100
Content 80/100
Legal 70/100
Business Validity 70/100

Red Flags & Warnings

  • Multiple user complaints report unauthorized deductions and refund denial, indicating financial trust issues.
  • Frequent reports of poor customer support and unresponsiveness contribute to concerns about service reliability.
  • Allegations of fraudulent behavior by users describing Testbook.com as a scam damage overall trustworthiness.

🔎 Detailed Checks & Analysis

Traffic and Popularity

Score: 85/100
Passed

"High traffic suggests widespread use and relevance internationally and especially in India."

Reason: Testbook.com ranks #614 globally with about 64 million monthly visits and high engagement metrics, showing strong popularity.

Technical Infrastructure

Score: 80/100
Passed

"The presence of recognized technologies supports reliability and security."

Reason: Uses trusted CDN (Cloudflare), valid SSL certificate from Sectigo, and modern web technologies indicating strong infrastructure.

Domain Identity

Score: 75/100
Passed

"Consistent domain registration supports legitimate ownership claim."

Reason: Registered since 2004 with reputable registrar and privacy protection, matching long-term business operation.

Brand and Trademark

Score: 70/100
Passed

"No apparent brand impersonation detected."

Reason: No current active trademark conflicts; previous trademark held by unrelated company expired years ago.

User Feedback and Reputation

Score: 40/100
Failed

"User trust concerns raise caution about financial and service dealings despite technical legitimacy."

Reason: Numerous user complaints about unauthorized charges, difficult refunds, poor support and accusations of fraudulent business practices.

Legal and Customer Disputes

Score: 70/100
Passed

"Suggests no formal or widespread litigation though user complaints exist."

Reason: No publicly available records of major legal or customer disputes associated with Testbook.com found in data sources.

Blacklist Status

Score: 90/100
Passed

"Technical safety reputation is strong with no detected external flags."

Reason: No blacklisting or phishing warnings from Google Safe Browsing or crypto scam databases.

Your Next Steps

  • 1
    Verify charges and transaction authorizations carefully before subscribing or paying on Testbook.com.
  • 2
    Contact customer support and request written refund policies upfront to understand rights before payment.
  • 3
    Consider reading detailed user reviews and complaints on consumer forums prior to engagement.
  • 4
    Report unauthorized charges or unresponsive customer service to consumer protection agencies if needed.
  • 5
    Use recognized payment methods with buyer protection whenever possible.
  • 6
    Monitor for official updates or statements from Testbook.com regarding user complaints or refund policies.

Evidence & Citations

🕵🏻 Keep investigating

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