Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Tello.com is the website of Tello Mobile, a prepaid mobile virtual network operator (MVNO) that uses T-Mobile's network in the US. It offers affordable customizable phone plans and operates with sizable monthly traffic of over 2 million visits, mostly from the United States. The domain is well established with a GoDaddy registrar since 1996, and it uses secure server infrastructure with valid SSL. The company presence is legitimate with various social media and official contacts available. However, there are multiple customer complaints about billing issues, account suspensions, and refund denials documented on the Better Business Bureau site. Despite some users labeling it a scam due to unresolved disputes and service problems, independent security checks do not flag the domain as fraudulent. No significant lawsuits or official sanctions against Tello Mobile appear in the public record to date. Proceed with caution and consider customer reviews before engaging.

Confidence Score

70%

Risk Insights

🛡️

Established domain with solid infrastructure

Domain registered in 1996 via GoDaddy

Valid SSL certificate in place

Stable DNS and email hosting observed

⚠️

Significant user complaints on payments and support

Multiple BBB complaints about service non-delivery after payment

Customers report account suspensions without clear recourse

Refund denial and opaque dispute handling noted

✅

No major legal or scam blacklisting detected

No regulatory actions or lawsuits publicly found

No phishing or crypto scam blacklist flags

Generally positive traffic and technical legitimacy

Contradictory Signals

While the site appears technically sound and well trafficked, user complaints highlight possible service and support issues that raise suspicion.

Signal A: High volume of positive traffic and technical legitimacy

Signal B: Multiple user reports of fraudulent or deceptive practices

Category Scores

Identity 70/100

Reputation 50/100

Technical 90/100

Content 75/100

Legal 70/100

Business Validity 65/100

Red Flags & Warnings

Multiple user complaints about payments without service, lacking refunds, and account suspensions without clear explanations.
Users label the service as a scam in complaints, citing deceptive billing and poor customer support.

🔎 Detailed Checks & Analysis

Domain age and registrar credibility

Score: 90/100

Passed

"The domain has multiple layered protection states indicating good registrar practices."

Reason: tello.com was registered in 1996 with GoDaddy, showing long-term domain stability.

Website traffic and user engagement

Score: 85/100

Passed

"Majority of traffic is direct and search-based, indicating organic user interest."

Reason: High global and US traffic ranks and over 2 million monthly visits validate site relevancy and user attraction.

Presence of red flags in reputation

Score: 35/100

Failed

"Scam accusations appear in user-generated complaints, though no legal or regulatory findings confirm fraud."

Reason: Numerous user complaints on BBB describe payment and service problems that suggest possible customer service issues.

Legitimacy of legal and business records

Score: 70/100

Passed

"Tello Mobile remains compliant with general business regulations per available public records."

Reason: No major lawsuits or legal enforcement actions targeting tello.com have been found.

Technical security and anti-scam checks

Score: 90/100

Passed

"No presence in phishing or crypto scam blacklists detected."

Reason: SSL certificates are valid and the domain is not blacklisted by key security services.

Your Next Steps

1

If considering service with Tello, carefully review the terms around payments, refunds, and account suspensions.
2

Monitor payment methods and keep records of all transactions and communications.
3

Check customer reviews on BBB and other independent platforms before purchase.
4

Consider contacting customer support to clarify any service guarantees or policies.
5

Report any suspicious or unresolved billing practices to consumer protection agencies.

Evidence & Citations

Tello.com customer complaints and reviews on BBB
Multiple user reports of payment issues, service suspension, and refund denial.
SimilarWeb traffic and ranking report for tello.com
Shows 2.3M monthly visits primarily from the US and baseline site engagement metrics.
Technical and infrastructure overview of tello.com
Reveals hosting, payment systems, and technology stack supporting authenticity.
Google News coverage on Tello Mobile
Includes recent reviews highlighting both budget plans and service challenges.
Crypto Scam Sniffer scan of tello.com
No crypto scam blacklist flags detected.

🕵🏻 Keep investigating

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