Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Talkatone.com offers a VoIP app for free or low-cost calls and texts on iOS and Android devices. It holds registered trademarks and is hosted securely via reputable services like GoDaddy and Amazon Web Services. The site receives about 176,000 visits monthly, mainly from the US. User feedback highlights service reliability issues, such as call drops, disabled accounts, and poor customer support. A notable 2015 TCPA class-action related to text spam was filed against the company. While not flagged as a scam by security services, users should be cautious due to mixed reliability and support concerns.

Confidence Score

73%

Risk Insights

🛡️

Established Domain and Secure Hosting

Talkatone.com registered since 2010 using GoDaddy

Uses Amazon AWS for hosting with valid SSL certificates

No blacklist or malware flags detected

⚠️

User Reports Raise Reliability Concerns

Complaints about call drops and message delivery failures

Many reports of account disabling and poor customer service

Users warn about potential billing and refund challenges

📄

Past TCPA Lawsuit Impacts Legal Standing

Class action lawsuit filed in 2015 for unsolicited marketing texts

Legal issues relate to marketing, not core service fraud

Terms now include arbitration clause for user disputes

Contradictory Signals

Though the company is legitimate, service issues and legal challenges complicate trust.

Signal A: Legitimate domain with secure hosting and trademarks

Signal B: Numerous user complaints and a prior legal lawsuit

Category Scores

Identity 80/100

Reputation 40/100

Technical 85/100

Content 70/100

Legal 60/100

Business Validity 75/100

Red Flags & Warnings

Frequent user complaints about unstable call quality, disabled accounts without clear explanation, and poor support.
Class-action lawsuit for unsolicited automated text messages under TCPA in 2015.

🔎 Detailed Checks & Analysis

Domain legitimacy and registration

Score: 85/100

Passed

"Talkatone is registered through GoDaddy and uses multiple authoritative name servers with valid SSL certificates."

Reason: The domain is well-established since 2010 with reputable registrar and DNS infrastructure.

Technical infrastructure and security

Score: 80/100

Passed

"Hosting is via Amazon AWS with HTTPS properly configured; no malware or phishing flagged."

Reason: Uses secure hosting and valid SSL with no reported blacklisting.

Online reputation and user feedback

Score: 35/100

Failed

"Multiple third-party review sites report technical problems and billing disputes."

Reason: Numerous user complaints note poor call reliability, account issues, and bad customer support.

Legal and compliance status

Score: 55/100

Failed

"The 2015 lawsuit alleges unsolicited automated texts violating consumer protection laws."

Reason: Past TCPA class-action lawsuit and marketing practice issues.

Blacklist and threat detection checks

Score: 70/100

Passed

"No indications of phishing or malware hosting found using automated scanning tools."

Reason: No blacklists detected on major scam and safe browsing lists.

Transparency and contact information

Score: 75/100

Passed

"Support and privacy email addresses are publicly available, and social media accounts are active."

Reason: Clear contact emails and social profiles linked on site and verified externally.

Your Next Steps

1

If considering use, carefully read Talkatone's terms, especially number deactivation and billing policies.
2

Use app store purchase protections to help address potential refund or billing disputes.
3

Avoid relying on Talkatone numbers for important accounts or two-factor authentication due to risk of sudden number loss.
4

Monitor official updates and user forums for ongoing service reliability improvements.

Evidence & Citations

Talkatone.com user reviews and complaints analysis
Aggregated complaints about call quality, account deactivation, billing, and customer service responsiveness.
TCPA class action lawsuit against Talkatone
Details of lawsuits alleging unsolicited text messages sent by Talkatone.
Whois and SSL certificate details for talkatone.com
Domain registered since 2010 with GoDaddy registrar and valid SSL certificates.
Crypto scam and Google Safe Browsing blacklist status
No listings found indicating no phishing or malware presence.

🕵🏻 Keep investigating

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