Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Talbots.com is a well-established women's apparel retailer based in the United States, ranking #7,480 globally with about 4.8 million monthly visits. The site employs reputable technologies including Adobe Marketing Cloud and Akamai for content delivery and security, indicating substantial investment in infrastructure. It holds multiple active trademarks dating back to 1997 and has no association with crypto scams or Google Safe Browsing threats. Customer contact info is available, with clear store locations and hours listed. However, consumer reviews mostly note serious issues with customer service, shipping delays, returns, and coupon redemption. A recent class action alleges deceptive pricing practices for false discounts. Overall, talbots.com operates as a legitimate retailer but faces significant customer dissatisfaction primarily over service and business practices.

Confidence Score

80%

Risk Insights

🛡️

Strong Technical Setup 🛡️

Uses Adobe Marketing Cloud and Akamai CDN for reliable delivery.

Secure DigiCert SSL certificate valid through August 2026.

WHOIS shows long-term domain registration and corporate ownership.

⚠️

Customer Service Risks ⚠️

Multiple reviews cite poor support and slow shipping.

Returns and coupons frequently reported as problematic.

Ongoing class action lawsuit targets pricing honesty.

✅

No Scam or Phishing Flags

Domain clear on crypto scam and Google Safe Browsing lists.

Multiple verified physical store locations across Massachusetts.

Official trademarks verified by USPTO.

Contradictory Signals

Legitimate business but with notable service and trust concerns.

Signal A: Strong brand infrastructure and legal trademark ownership.

Signal B: Widespread customer complaints and legal challenges over business practices.

Category Scores

Identity 85/100

Reputation 50/100

Technical 90/100

Content 80/100

Legal 70/100

Business Validity 80/100

Red Flags & Warnings

Multiple customer complaints about poor service, shipping delays, and returns indicate weaknesses in customer support.
Pending class action lawsuit alleging deceptive pricing practices may affect brand trustworthiness.

🔎 Detailed Checks & Analysis

Domain Technical and Infrastructure Legitimacy

Score: 90/100

Passed

"Atlassian Cloud, Adobe Marketing Cloud, Akamai, and Cloudflare integration show professional infrastructure."

Reason: Talbots.com uses well-known, reputable technologies and content delivery networks supporting a genuine commercial presence.

Traffic Volume and Geography

Score: 85/100

Passed

"Global rank #7,480 with direct traffic as dominant source."

Reason: The site maintains high monthly visit counts (~4.8M) mostly from the US, consistent with known brand reach.

WHOIS and SSL Validation

Score: 90/100

Passed

"No signs of fraudulent registration or SSL misconfiguration."

Reason: The domain has long-standing registration since 1994, uses corporate registrar, and shows valid DigiCert SSL certificate.

Trademark Authenticity

Score: 85/100

Passed

"Trademarks show sustained brand protection and ownership."

Reason: Multiple active trademarks relate to Talbots for clothing and accessories from USPTO records.

Blacklist and Scam Report Checks

Score: 95/100

Passed

"Domain is not flagged for known phishing or malware."

Reason: No entries on crypto scam or Google Safe Browsing blacklists.

Customer Reviews and Reputation

Score: 40/100

Failed

"Complaints have remained consistent through 2024-2025 with few positive exceptions."

Reason: Significant negative feedback on customer service, shipping, returns, coupons, and quality diminish reputation.

Legal and Compliance Status

Score: 35/100

Failed

"Several suits and FTC past actions noted; resolution pending."

Reason: A recent class action alleges false advertising and deceptive pricing, raising legal concerns.

Your Next Steps

1

Verify you are shopping only at talbots.com to avoid scam variants like talbotsoutletss.com.
2

Consider contacting Talbots customer service directly via official emails for order issues.
3

Review consumer protection resources if encountering refund or service problems.
4

Monitor public updates on the ongoing class action lawsuit for potential impact on pricing policies.
5

Check Google Places for local store ratings before visiting.
6

Avoid sharing sensitive payment data on unofficial or suspicious platforms claiming association with Talbots.

Evidence & Citations

Tech and Traffic Details - SimilarTech
Details on site technology use and web traffic.
WHOIS and SSL Registry Information
Registration dates, SSL validity, and DNS records for talbots.com.
Trademark Search Results - USPTO
Official trademarks related to TALBOTS confirming brand ownership.
Google Places Store Listings
Multiple verified physical store locations with user ratings.
Reviews and Complaints Summary
Consumer reviews highlight service and policy setbacks.
Class Action Lawsuit Reporting
Legal challenge regarding alleged false discount advertising.

🕵🏻 Keep investigating

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