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Domain Due Diligence
Report for Sweetgreen.com

Report Date January 8, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

sweetgreen.com is the official website for Sweetgreen, a fast-casual restaurant chain specializing in healthy salads and grain bowls made with fresh, seasonal ingredients. The website supports ordering and catering services and attracts about 800,000 monthly visits mainly from the United States. Technical and advertising infrastructure includes reputable providers such as Amazon AWS, Google Analytics, and Stripe payment services. The domain is well-established, registered since 2002, with current SSL certification and multiple verified trademarks. There are no indications of scam or phishing risks. However, consumer feedback reveals mixed reviews with common complaints about customer service, order accuracy, and app usability. Additionally, the company faces ongoing legal disputes related to website accessibility and workplace discrimination claims. Overall, sweetgreen.com reflects an authentic brand presence but users should be aware of reported service and resolution challenges.

Confidence Score
83%

Risk Insights

✅

Legitimate Brand Presence

Domain registered since 2002 with strong SSL protection.
Multiple verified trademarks prove brand authenticity.
Robust technical infrastructure including Amazon and Google services.
⚠️

Customer Service Concerns

Multiple complaints about order accuracy and refund delays.
App bugs reported affecting order cancellations.
Customer support described as slow or unhelpful.
⚠️

Ongoing Legal Challenges

Class action lawsuit alleges website accessibility issues.
Workplace discrimination lawsuit filed by employees.
Trademark dispute with competitor resolved recently.

Contradictory Signals

The site is authentic and operational, but service and legal risks lower trust scores.

Signal A: Well-established domain and brand with positive technical signals

Signal B: Significant negative customer service complaints and active lawsuits

Category Scores

Identity 90/100
Reputation 50/100
Technical 90/100
Content 80/100
Legal 40/100
Business Validity 85/100

Red Flags & Warnings

  • Significant volume of negative customer service and order fulfillment complaints, some alleging fraud in refunds.
  • Active legal disputes involving ADA website accessibility and workplace discrimination lawsuits.

🔎 Detailed Checks & Analysis

Domain Registration and SSL

Score: 90/100
Passed

"Long-standing registration and valid SSL contribute to trustworthiness."

Reason: The domain sweetgreen.com is registered since 2002 with Amazon Registrar and uses a valid SSL certificate issued by Amazon RSA 2048 M02.

Traffic and Technical Infrastructure

Score: 85/100
Passed

"Strong technical stack and stable user traffic support credibility."

Reason: Traffic data shows about 808,000 monthly visits mainly from US users. The site uses leading technologies including Amazon AWS, Google Analytics, and multiple reputable advertising networks.

Trademark and Brand Verification

Score: 95/100
Passed

"Trademark registrations indicate authentic brand identity."

Reason: USPTO records show multiple live trademarks registered under Sweetgreen, Inc. covering restaurant and retail services, confirming brand ownership.

Blacklist and Phishing Status

Score: 95/100
Passed

"Domain shows clean safety records from major blacklist sources."

Reason: No listings on crypto scam blacklists or Google Safe Browsing threat detections were found for this domain.

Consumer Feedback and Complaints

Score: 40/100
Failed

"Significant negative customer experiences lower trustworthiness despite legit operations."

Reason: Numerous consumer complaints relate to poor customer service, app functionality problems, order inaccuracies, and refund disputes.

Legal Issues and Disputes

Score: 45/100
Failed

"Ongoing litigation signals caution for users regarding business practices."

Reason: Active lawsuits exist regarding ADA compliance for the website and workplace discrimination claims, impacting reputation risk.

Your Next Steps

  • 1
    If ordering, use credit card payments so you can dispute charges if needed.
  • 2
    Carefully review orders upon pickup due to reported inaccuracies.
  • 3
    Keep records of orders and communications to assist with any customer service issues.
  • 4
    Monitor ongoing public legal developments impacting the company.
  • 5
    Consider alternate vendors if customer service experience is a primary concern.

Evidence & Citations

🕵🏻 Keep investigating

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