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Domain Due Diligence
Report for Supplyhouse.com

Report Date January 1, 2026
Recommendation
Proceed
Overall Summary
Safe
Why we think so

Supplyhouse.com is a major US-based e-commerce supplier specializing in plumbing, HVAC, and heating products with over 3 million monthly visits. It maintains robust technical infrastructure including secure SSL via DigiCert and reputable hosting with Rackspace. The company is widely recognized with multiple physical warehouse locations and a headquarters in Melville, NY. It uses common secure payment options like Visa, MasterCard, PayPal, and American Express. Trademark searches show active registrations under "SupplyHouse" and variants. There are no crypto scam blacklists or Google Safe Browsing risks linked to the domain. While customer reviews on some platforms like Sitejabber show mixed experiences—especially regarding damaged goods, returns, and customer service—its BBB accreditation with an A rating and few formal complaints support legitimacy. Recent news highlights strategic investments and scholarship programs, adding to its credibility.

Confidence Score
88%

Risk Insights

shield

Established and Secure Infrastructure 🛡️

SSL certificate valid and issued by DigiCert
Uses reputable hosting with Rackspace
Supports major payment methods like Visa and PayPal
globe_with_meridians

High Web Traffic and US-Focused Reach

Over 3 million monthly visits
Primarily US-based audience
Strong engagement metrics relevant to e-commerce
warning

Mixed Customer Feedback Highlights Service Areas

Complaints about damaged shipments and slow refunds
Positive mentions of pricing and fast delivery
Maintains BBB A rating with dispute resolution

Contradictory Signals

High traffic and secure infrastructure point to legitimacy, but customer service complaints suggest operational challenges.

Signal A: Very high monthly traffic and technical legitimacy

Signal B: Mixed customer reviews citing fulfillment and service issues

Category Scores

Identity 90/100
Reputation 75/100
Technical 90/100
Content 80/100
Legal 85/100
Business Validity 90/100

Red Flags & Warnings

  • Mixed customer reviews highlight damaged or incorrect shipments and slow refunds which can affect buyer satisfaction.

🔎 Detailed Checks & Analysis

Domain Technical Infrastructure

Score: 90/100
Passed

"Secure infrastructure supports trustworthy e-commerce transactions."

Reason: The website has valid SSL certificates from a trusted issuer and uses reputable hosting and payment processing providers.

Traffic and Reach

Score: 95/100
Passed

"High traffic volume reduces risk of scam or phishing."

Reason: The domain attracts over 3 million monthly visits, primarily from the US, indicating a strong, established user base.

Trademark Verification

Score: 85/100
Passed

"Trademarks recorded under related legal entities."

Reason: Active USPTO trademark registrations exist for the business name, reinforcing brand legitimacy.

Blacklist and Threat Intelligence

Score: 100/100
Passed

"No technical risk indicators detected."

Reason: No blacklisting on crypto scam lists or suspicious flags from Google Safe Browsing services.

Business Existence and Customer Feedback

Score: 75/100
Passed

"Typical e-commerce challenges noted but generally legitimate operations."

Reason: BBB accreditation with an A rating and presence of physical locations confirm validity despite reported customer service issues.

Legal and Compliance

Score: 85/100
Passed

"Existing complaints resolved, trademarks maintained live status."

Reason: No ongoing major lawsuits or disputes significantly impacting business legitimacy were identified in public records.

Your Next Steps

  • 1
    Check the company's detailed return and refund policies before purchasing.
  • 2
    Contact customer service directly for any product or shipping concerns.
  • 3
    Review BBB and other independent customer reviews periodically.
  • 4
    Verify product warranties and shipping detail at purchase time.
  • 5
    Monitor official company announcements and news for updates on service changes or improvements.

Evidence & Citations

🕵🏻 Keep investigating

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