Domain Due Diligence
Report for Supanet.com
Why we think so
Supanet.com is a website tied to an ISP and eSports storytelling, mainly serving UK visitors with around 26,000 monthly visits. It uses common web tech like Apache and Google Analytics and accepts various payment methods, including PayPal and Apple Pay. The domain was created in 1999 and is registrar Network Solutions, LLC, with valid SSL certification. However, it has poor customer reviews describing misleading sales practices, slow and unreliable broadband, and difficult customer service. There are reports of high cancellation fees and aggressive contract enforcement. No lawsuit filings against the company were found. The domain is not flagged in scam or blacklist services, but consumer watchdogs and reviews strongly caution about the company based on persistent negative feedback.
Risk Insights
Long-Established Domain with Valid SSL 🛡️
Poor Customer Reputation Signals 🔴
No Scam or Phishing Blacklist Hits
Contradictory Signals
Automated tools see no flags, but real-world user feedback and regulation history indicate problems.
Signal A: Positive automated scam check results
Signal B: Extensive negative user reviews and regulatory complaints
Category Scores
Red Flags & Warnings
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Substantial negative user reports about misleading marketing and contract enforcement.
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Customer complaints include slow and unreliable broadband service with poor support.
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History of regulatory fines for unauthorized service changes ('slamming').
🔎 Detailed Checks & Analysis
Domain Registration and SSL
Domain Registration and SSL
"Stable domain age and valid SSL support site authenticity."
Reason: Domain is long-established since 1999 and SSL certificate is valid and current.
Technical Infrastructure
Technical Infrastructure
"Technology stack is common and does not indicate suspicious setup."
Reason: Uses standard web technologies and known advertising/payment platforms.
Customer Reputation
Customer Reputation
"Significant user dissatisfaction and warnings from consumer watchdogs."
Reason: Multiple negative reviews citing misleading sales, slow service, and poor customer support.
Blacklist and Scam Flags
Blacklist and Scam Flags
"Absence from blacklists helps allay some concerns."
Reason: No listings on major scam or phishing blacklists detected.
Legal and Regulatory Issues
Legal and Regulatory Issues
"History of regulatory action and consumer complaints impact trust."
Reason: Past Ofcom fine for 'slamming' and ongoing customer disputes reported, though no lawsuits found.
Your Next Steps
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1Review contract terms carefully before engaging with Supanet to understand obligations and exit fees.
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2Check multiple independent review sources and customer forums for recent experiences.
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3Consider contacting a consumer protection agency or communications ombudsman if you face unfair treatment.
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4Avoid relying solely on sales pitches that suggest partnerships with better-known providers like BT.
Evidence & Citations
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Supanet.com online complaints and reviews overview
Summaries of multiple consumer complaints about sales tactics, service quality, and dispute issues.
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Whois and SSL details for supanet.com
Domain registered in 1999 with valid SSL certification.
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Supanet.com scam blacklist check
No blacklist or phishing flags found.
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Supanet social media profiles and contact info
Multiple official social media pages linked from the domain.
🕵🏻 Keep investigating
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