Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Sunrun.com is operated by SunRun Inc., a U.S.-based leader in residential solar panel and battery storage solutions. The website attracts over a million monthly visits, mainly from users in the United States, and uses a professional tech stack including Amazon and Google services. Despite holding active trademarks and operating since 1997, Sunrun has a significant volume of customer complaints alleging financial harm, contract issues, and poor service, alongside ongoing legal disputes and government investigations regarding deceptive practices. While not classified as an outright scam, potential customers should exercise caution and carefully review contract terms before engagement.

Confidence Score

75%

Risk Insights

☀️

Established Solar Energy Provider

Registered since 1997 with strong technical infrastructure

Over 1 million monthly website visitors, predominantly U.S.-based

Multiple trademarks registered under SunRun Inc.

⚠️

Customer Service & Legal Concerns

Thousands of consumer complaints related to billing and service quality

Hundreds of lawsuits filed by and against Sunrun customers

Ongoing government investigations into sales and contract practices

Contradictory Signals

While Sunrun is officially registered and operational, significant negative customer feedback and lawsuits indicate risk for consumers

Signal A: Legitimate, established company with official trademarks and secure website

Signal B: Numerous consumer complaints and active legal challenges alleging deceptive practices

Category Scores

Identity 85/100

Reputation 40/100

Technical 90/100

Content 75/100

Legal 35/100

Business Validity 75/100

Red Flags & Warnings

High volume of consumer complaints alleging deceptive contracts and financial harm.
Multiple ongoing lawsuits by customers and government agencies alleging unfair and deceptive practices.

🔎 Detailed Checks & Analysis

Domain registration and age

Score: 20/100

Passed

"Age of nearly 28 years supports legitimate business presence."

Reason: Domain sunrun.com is registered since 1997, demonstrating significant longevity.

Technical infrastructure

Score: 18/100

Passed

"Technical implementations consistent with reputable enterprises."

Reason: Uses professional services like Amazon AWS, Google Analytics, and secure SSL certs.

Blacklist and phishing status

Score: 20/100

Passed

"Clean status reduces suspicion of domain misuse or compromise."

Reason: No blacklisting or phishing reported from Google Safe Browsing and crypto scam blacklists.

Trademark registration

Score: 15/100

Passed

"Trademark data confirms commercial brand legitimacy."

Reason: Multiple valid trademarks registered by SunRun Inc. with U.S. Patent and Trademark Office.

Customer complaints volume and content

Score: 70/100

Failed

"High complaint volume and detail suggest serious customer dissatisfaction."

Reason: Over 4000 BBB complaints in recent years cite billing issues, poor system performance, and deceptive contracts.

Legal disputes and government action

Score: 50/100

Failed

"Legal actions pose significant reputational and operational risk."

Reason: Sunrun faces multiple lawsuits including 420 against customers and government investigations for deceptive sales.

Consumer allegations of fraud

Score: 0/100

Failed

"Fraud allegations present but no official fraud classification."

Reason: Some customers and complaint sites describe Sunrun as fraudulent or scam-like, though it remains a regulated company.

Your Next Steps

1

Review contract terms closely and consider consulting a legal expert before signing.
2

Check recent customer reviews on multiple platforms to understand service quality.
3

Contact Sunrun directly to clarify billing, contract details, and service support.
4

Monitor ongoing legal cases and regulatory disclosures related to Sunrun.
5

Report any suspicious activity or unresolved complaints to consumer protection agencies.

Evidence & Citations

Sunrun technical details and web traffic
Shows company description, traffic info, and technology stack.
Sunrun domain registration and DNS details
Includes domain age, registrar, and SSL certificate status.
Trademark registrations for Sunrun Inc.
Details active and past trademark filings under Sunrun Inc.
Sunrun consumer complaint and reputation reports
Aggregates customer complaints describing alleged fraud, disputes, and legal action.
Massachusetts news report on Sunrun lawsuits and complaints
Details lawsuits filed by Sunrun against customers and related disputes.
Connecticut Attorney General lawsuit against Sunrun
Official legal action alleging deceptive sales and installation practices.

🕵🏻 Keep investigating

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