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Domain Due Diligence
Report for Sunexpress.com

Report Date December 26, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

SunExpress is an established airline with a domain registering since 2000. It handles about 2.3 million monthly visits globally, mainly from Turkey and Germany. The company appears legitimate, using professional hosting and payment technologies like Amazon AWS and Stripe. It holds active trademarks, and its SSL certificate is valid through late 2026. Despite this, customer feedback reveals frequent complaints about baggage issues, unexpected fees, and poor customer service, especially around budget ticket add-ons. No major scams or lawsuits are evident, but passengers report dissatisfaction with fees and flight delays. For booking, check exact ticket conditions and plan early online check-in to avoid extra charges.

Confidence Score
83%

Risk Insights

✈️

Established Airline Brand

Domain registered in 2000 with consistent ownership
Active trademarks dating back to 1990s
Operates globally, mainly in Turkey and Germany
⚠️

Customer Feedback Issues

Repeated complaints about hidden fees for seat selection and check-in
Numerous baggage delay and loss reports
Poor customer support and service quality reported
🛡️

Secure and Professional Infrastructure

Uses Amazon AWS and other reputable hosting providers
Valid SSL certificate through 2026
Accepted major payment methods including Stripe and PayPal

Contradictory Signals

Though SunExpress operates a professional site and valid brand, user experience suggests problems with pricing transparency and service.

Signal A: Professional technical setup and domain legitimacy

Signal B: Customer complaints about service and fees

Category Scores

Identity 85/100
Reputation 50/100
Technical 90/100
Content 75/100
Legal 80/100
Business Validity 85/100

Red Flags & Warnings

  • Multiple user reports cite losses or delays with baggage, leading to customer dissatisfaction.
  • Common complaints about hidden fees during online check-in and seat allocation on budget fares.
  • Reviewers frequently describe poor and sometimes rude customer service interactions.

🔎 Detailed Checks & Analysis

Domain Age and Registrar Validity

Score: 90/100
Passed

"Domain has a classic, long history consistent with an established business."

Reason: The domain sunexpress.com was registered in 2000 and shows no signs of suspicious registrar changes or privacy shielding except standard privacy service.

Technical Infrastructure

Score: 90/100
Passed

"Use of reputable infrastructure companies indicates professional operations and security."

Reason: The site uses robust, recognized hosting and payment technologies including Amazon AWS, Stripe, and PayPal.

Blacklist and Security Flags

Score: 85/100
Passed

"No security flags detected from major sources."

Reason: No indication of blacklisting on crypto or phishing lists; SSL is valid and current.

Customer Reputation

Score: 40/100
Failed

"Complaints are consistent and cover key customer service areas affecting user experience."

Reason: Frequent negative reviews about unexpected fees, baggage problems, and customer service lower overall trust.

Legal and Trademark Status

Score: 80/100
Passed

"Trademark registrations dated back to early 1990s confirm brand identity."

Reason: Active trademarks under the brand name support business legitimacy, with no major public legal disputes detected.

News and Public Interest

Score: 75/100
Passed

"No negative or fraud-related news headlines found in recent months."

Reason: Recent news reports indicate ongoing business expansion and operations, consistent with a legitimate airline.

Your Next Steps

  • 1
    Verify booking and ticket terms carefully, especially for budget fare add-ons like seat selection and online check-in fees.
  • 2
    Consult passenger rights and refund policies before purchase to avoid unexpected charges.
  • 3
    Use customer feedback platforms to monitor real-time user experiences with the airline.
  • 4
    Perform bookings only via official sunexpress.com or authorized partners to prevent fraud.
  • 5
    Check SSL certificate validity and URL carefully before entering personal or payment details.

Evidence & Citations

🕵🏻 Keep investigating

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