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Domain Due Diligence
Report for Subway.com

Report Date October 8, 2025
Recommendation
Proceed
Overall Summary
Safe
Why we think so

subway.com is the official web presence of the global Subway restaurant brand. The site shows strong traffic (about 9.8–10.3 million monthly visits), a mature domain (WHOIS records and long-standing trademark ownership), enterprise infrastructure (Akamai, Cloudflare, Adobe, Microsoft Azure), and many verified local listings and corporate contact emails. Security signals are positive: valid TLS cert, SPF records, and no matches on Google Safe Browsing or crypto scam blacklists. There are reputation notes — recurring consumer complaints and several high-profile lawsuits about advertising and portions — but those are business/legal disputes, not indicators the website itself is a scam. Verdict: proceed with normal caution; use official channels and watch for phishing emails that impersonate Subway.

Confidence Score
88%

Risk Insights

🛡️

High traffic, enterprise infrastructure

About 9.8–10.3M monthly visits and a global rank near 4,500.
Uses Akamai, CloudFlare, Adobe, and Microsoft Azure — typical for large brands.
Multiple verification TXT records and SPF configured for email safety.
✅

Reputation vs. fraud risk

No indicators that subway.com itself is a phishing or scam site.
Legal disputes are about advertising and product claims, not online theft.
Phishing campaigns have impersonated Subway via email in the past — be cautious with unsolicited messages.

Contradictory Signals

Technical and identity signals point to an authorized corporate site, while legal/reputation signals reflect business practices and franchise variability rather than site fraud.

Signal A: Strong corporate infrastructure and trademark ownership

Signal B: Ongoing class actions and frequent consumer complaints

Category Scores

Identity 90/100
Reputation 76/100
Technical 92/100
Content 88/100
Legal 65/100
Business Validity 88/100

Red Flags & Warnings

  • Ongoing and past lawsuits alleging misleading advertising and portion/ingredient disputes (class actions and consumer complaints).
  • Some negative customer reports about app usability, coupon honorability, and inconsistent franchise-level service.

🔎 Detailed Checks & Analysis

Identity — domain ownership & trademark

Score: 90/100
Passed

"The domain is managed via a corporate registrar (CSC) and the USPTO entry for SUBWAY.COM lists Doctor's Associates Inc. with historic filings back to the 1990s. Those two independent records strongly tie the site to the brand."

Reason: WHOIS and USPTO records link the domain and trademark to established corporate owners (CSC registration and Doctor's Associates Inc.).

Reputation — public complaints & news

Score: 76/100
Passed

"There are multiple class-action and consumer complaints (e.g., footlong/portion and ‘meat quantity’ suits) that hurt reputation. However, those are business/legal disputes and not signs the website itself is fraudulent. Newsroom posts show active corporate communications."

Reason: Brand is widely reported and discussed; complaints focus on product quality, pricing and legal claims rather than site fraud.

Technical — TLS, DNS, SPF, CDN and anti-bot

Score: 92/100
Passed

"The site presents a valid certificate for *.subway.com, uses Akamai DNS/CDN and CloudFlare features, and exposes multiple TXT records (SPF, verification tokens) consistent with corporate operations and email protection."

Reason: Valid TLS, SPF records, Akamai/CloudFlare CDN presence and bot-management indicate professional security and infrastructure.

Content — consistency and official channels

Score: 88/100
Passed

"The newsroom contains dated press releases and named executives; local store listings on Google Maps point to real physical franchises. Content matches expected corporate messaging and promotions."

Reason: Site content, newsroom articles, and matching Google Places listings are consistent with an official consumer-facing brand site.

Legal — lawsuits, trademark status, and compliance

Score: 65/100
Failed

"There are active or recent cases alleging misleading product representations and related consumer claims. This lowers the legal score because it indicates recurring regulatory and consumer issues at the brand/franchise level."

Reason: Multiple legal actions against the brand (advertising/portion claims) reduce legal cleanliness but do not imply online fraud.

Your Next Steps

  • 1
    Use the official site (subway.com) and official mobile apps for orders; verify the TLS padlock before entering payment details.
  • 2
    If you get emails claiming to be from Subway asking to download files or provide credentials, delete them and verify sender addresses against known corporate emails (e.g., press@subway.com).
  • 3
    For suspicious charges or account issues, contact compliance@subway.com or reportit@subway.com and, if needed, your bank.
  • 4
    When in doubt about coupons or promotions, confirm terms on the newsroom.subway.com press release or the app rather than third‑party pages.
  • 5
    Report phishing or impersonation attempts to Subway support and to Google (phishing report) so they can be investigated.

Evidence & Citations

🕵🏻 Keep investigating

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